JUST PLANE CULTURE
more likely to be engaged. Trust in executives has a stronger correlation with high engagement than does trust in immediate managers” (BlessingWhite, 2011). Keep in mind that correlation is not cause and eff ect. While I have directed the problem at management, the quality and safety profession is just as much at fault by concentrating on the technical aspects of statistics and auditing and focusing less on the softer issues like organizational behavior. We (management, quality and safety) only consider employees as a number, a statistic. It’s easier to deal with numbers. We can address and correct an audit fi nding, quality escape or safety incident, but what about employee engagement and involvement? “If I can’t touch it, taste it, hear it or smell it, it doesn’t exist.” This intangible can produce big, tangible results. It also can’t be duplicated by your competitors. This is all built on trust. It is easier to love your spouse if
you trust your spouse. You will overlook a lot of inconsistencies as long as the trust factor is intact. If your spouse cheats, that trust factor is broken immediately and love dwindles. Which is easier: maintaining a trusting relationship or rebuilding trust where trust has been lost? I have used a lot of references in this article and they
weren’t hand picked to support my contention. They were readily available and many other references can corroborate those facts.
All is not lost if mutual trust within your organization is non-existent, but you will have a hard road to recovery. Once you have pulled yourself up and achieved it, keep in mind how diffi cult it was to get there. Use it as a lesson learned and work to maintain that trust.
Patrick Kinane is an FAA-certifi cated A&P with IA and commercial pilot with instrument rating. He has 50 years of experience in aviation maintenance. He is an ASQ senior member with quality auditor and quality systems/ organizational excellence manager certifi cations; he is RABQSA-certifi ed, an AS9100 and
AS9110 aerospace industry experienced auditor and ISO9001 business improvement/quality management systems auditor. Kinane earned a bachelor of science degree in aviation maintenance management, a master’s of science degree in education, and a Ph.D. in organizational psychology. He is presently a senior quality management systems auditor for AAR CORP and a professor of organizational behavior at DeVry University.
BlessingWhite. (2011). Employee Engagement Report 2011. Fox, Adrienne. (2010). Raising Engagement from HR Magazine. May.
Pink, Daniel H. (2009). Drive: The Surprising Truth About What Motivates Us. Riverhead Trade, New York, NY Scarlett Surveys, retrieved September 2, 2013 from
http://www.scarlettsurveys.com
Weir, Kirsten. (2013). Work, stress, and health from Monitor on Psychology. September. American Psychology Association
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