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Cancer patients positive about their care
The majority of cancer patients are positive about their care, according to the national cancer patient experience survey published last month. The survey, which reports the views of 116,000 cancer patients
in all 155 NHS Trusts that provide treatment to patients with cancer, found that 88% of patients reported their care was either excellent or very good. The survey also showed improvements in many areas since last year, with 94% of patients saying they were given enough privacy when being examined and 91% saying their clinical nurse specialist definitely listened to them. Ninety-one per cent reported receiving understandable answers
to important questions all or most of the time from their clinical nurse specialist, 88% were given easy to understand written information about tests and 96% of patients having an outpatient appointment with a cancer doctor said they had the right documents such as notes, x-rays and test results with them. The NHS England national clinical director for cancer, Sean Duffy,
said: “This survey allows people who have been diagnosed with cancer to provide feedback on the care and treatment that they have received and I am heartened to see that so many patients had a good experience of their care. Whilst the results of this survey are very encouraging, every patient deserves the best experience they can have of care and that is what we shall be working on for future.”
Meet the CQC’s Premises Standards!
Tip 1) Stand in your patient’s shoes
The CQC will ask your patients what they think about their experience of your surgery. Make sure you get in there first! Can a patient speak to reception staff in private; are all the rooms accessible in a wheelchair; do you cater for the visually impaired? Hold a focus group or introduce a suggestion box. Make sure you respond to the feedback that you receive!
Tip 2) Know your premises
Walk around your surgery looking for any issues, e.g. cracks in the walls, leaky roof or damp. Make a record of what you see and act on your findings. Ensure you seek advice on any structural defects to avoid a small fault spiralling into a major financial liability.
Tip 3) A lick of paint goes a long way!
There is a lot to be said for a quick lick of paint! The premises will feel brighter and cleaner, and your staff and patients will really notice the difference. Also consider enhancing your infection control by installing floor coverings with rolled up edges, hidden pipework and elbow lever taps.
Tip 4) Keep up-to-date paperwork
The CQC will want to see evidence that you are managing your surgery premises safely. Make sure that your Fire, Asbestos and Legionella Management Plans are up to date and file the paperwork to prove it!
Tip 5) ALWAYS have a plan ADVERTORIAL NEW STYLE SUITING AND BLOUSES
If you’re looking for new staff uniforms this autumn then take a look at the new Kate blouse and Essentia suiting available now from uniform clothing specialists, Meltemi. The new collection is ideal for reception or administrative staff, cre-
ating a smart and modern look that is comfortable to wear. Kate blouses are available in a cool polycotton fabric with a choice of three great colourways and in two flattering new designs for wearer preference. The new suiting comes in a smart charcoal or navy herringbone fabric, designed for a tailored fit and in styles for both male and female staff. Meltemi supply medical practices and the NHS across the UK with high quality
long-lasting healthcare and officewear gar- ments and offer a quick and professional service. The new collection is in stock now for fast delivery and if you would
like a copy of their new brochures, or to request garment samples,
simply call 01603 731332,
email
sales@meltemi.co.uk or visit
www.meltemi.co.uk
For free advice, please contact GP Surveyors:
Tel: 0114 281 5850 Email:
info@gpsurveyors.co.uk Web:
www.gpsurveyors.co.uk
Practice Business Advertorial - October
2013.indd 1 24/09/2013 14:48:51
Compiling a Maintenance Plan can help you to avoid sudden unexpected outgoings e.g. replacing a roof or heating system. A Maintenance Plan details what work you’d like to have done, when you want it to happen and how much it will cost. This helps you to better manage your finances and show the CQC how you plan to keep your surgery premises up to scratch.
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