SO WHAT DOES THE FUTURE HOLD?


At present, developers are just scratching the surface in terms of the possibilities for Contextual Intelligence and Smart- Sensor™


enabled headsets.


You could, for example, develop an app which measures the tone and volume of a caller’s voice to help manage tricky customer service situations. If a customer became annoyed, a supervisor could be automatically alerted so they could intervene and help turn a potential complaint into a satisfactory outcome. Similarly,


you could link sensors to heart rate monitors which would allow supervisor intervention if a call centre agent became stressed on a call. This approach could also be used by the emergency services to help them manage high risk situations, allowing the automatic dispatch of back-up.


Just think of all the situations where voice- controlled keyword triggers could be beneficial… the sky really is the limit!


HOWEVER YOU CHOOSE TO WORK, THERE’S A PLANTRONICS DEVICE FOR YOU


Offering the industry’s most comprehensive family of corded and wireless products for Unified Communications, Plantronics places a strong emphasis on creating innovative products that allow ‘simply smarter communications’. Widely recognised for sound quality, reliability and comfort, and utilised by all of the Fortune 100 companies, Plantronics audio solutions help companies extend the benefits of IP communications for better business communication and efficiency, regardless of where professionals are working.


Plantronics provides a world class, comprehensive two year warranty on all of its products, plus global telephone support in 10 languages. In the unlikely event that your headset fails, Plantronics will send an advanced replacement (the very next day in most cases) to ensure minimum disruption and keep your business talking!


MOBILE WORKER


The Plantronics Voyager Legend™ UC connects to a PC/laptop, mobile phone or tablet. Its Smart Sensor™


technology


answers a call by simply putting on the headset, while precision-tuned triple mics help to cancel noise and wind distortion when travelling or outdoors.


OFFICE WORKER


For the office-based occasional conference caller, or for those taking calls in busy environments like airport terminals or cafés, the Blackwire™


500 and 700


ranges help block out background noise and maintain maximum productivity. The 700 Series also allows for the seamless transferring of calls between PC with USB, and mobile phone via Bluetooth.


CONTACT CENTRE WORKER 700 series is the ultimate


Offering triple connectivity, the Savi™


headset for a contact centre worker. While simultaneously connected to desk-phone, softphone/PC and mobile, a call from any of the three devices can be answered with the same single headset. As well as excellent voice fidelity, the wireless Savi™


700


series also allows the user to roam up to 350 feet from the base.


Find out more, visit Call our sales team on 0870 429 3941


bt.com/businessdirect/wearable TechKnow 13


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