Introducing Billing-as-a-Service MphasiS has responded to the challenges insurers are facing with a solution called Billing-as-a-Service.


“We are for the first time leveraging our market leading insurance systems with our proven and well established BPO capabilities in the insurance space.”


Dave Shively, MphasiS


The Mphasis billing as a service solution combines billing technology with business-process outsourcing.


The Wynsure billing module, in use by more than 25 insurance carriers, offers many important features:


• It covers the entire billing process, including invoice generation, payment processing, reconciliation, write offs, reversals, lapsings, terminations and commission processing.


• It supports agent, direct and account billing, distributed by traditional print mail or by e-billing; payment by EFT, check, ACH or credit card; and all payment and finance plans, as well as complex fee structures and dynamic invoice formatting.


• It has an interface to easily connect with a carrier’s internal systems, such as policy administration, general ledger, document management, etc.


• It is hosted on a cloud-based infrastructure solution and supported by an experienced team of application support professionals.


• It includes a portal with self-service capabilities for agents and insureds.


The Billing-as-a-Service solution also includes business process outsourcing that includes:


• Call center services based in Prince Edward Island, Canada. • Back-office processing services based in Pune, India. • The best print and mail technology. • A metrics-driven management discipline ensures compliance with client-defined service levels as well as transparency and accountability.


Copyright © 2012 by A.M. Best Company, Inc. All rights reserved. No part of this report may be reproduced, stored in a retrieval system or transmitted in any form or by any means; electronic, mechanical, photocopying, recording or otherwise.


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