Billing as a Cost Center The total cost to an insurer is the sum of the amount spent in departments across the organization.


“When you look at the cost within an insurance carrier, typically carriers do not budget by process,”


Ann Weaver, MphasiS


In the cost of running a billing operation, the budget is spread out among many different departments. And so it’s difficult to find one person at a carrier who would really understand all of the costs across all the different areas that are impacted by total billing operations and it’s easy to touch one owner of one piece and have them not really understand or underestimate the other components of cost.


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