TMA teaches communication skills


The most important predictors of patient satisfaction, studies show, are the inter- personal aspects of care, especially those relating to patient-physician communi- cation. This can be as simple as asking


“What are your questions or concerns?” vs. “Do you have any questions?” The Texas Medical Association of- fers two ways you can learn to put good communication skills to work for you and your patients:


• “Communication Skills — Why Both- er?” is a home study course avail- able from the TMA Education Center, http://texmed.inreachce.com, that shows you how better communica- tion makes your patients not only happier but also healthier and reduc- es stress for you. This course provides 1 AMA PRA Category 1 CreditTM


and


1 ethics credit and is available as a live presentation upon request. Con- tact Sharon Chicano at TMA at (800) 880-1300, ext. 1343, or email sharon .chicano@texmed.org.


• “Patients, Physicians, and Social Me- dia” is a recorded webinar in the TMA Education Center, http://texmed.in reachce.com, that takes a closer look at interacting with patients via email, Facebook, Twitter, and blogs. Learn about legal and ethical issues physi- cians face when using social media to communicate with patients, and earn 1 AMA PRA Category 1 CreditTM


and 1


ethics credit. If you have questions or need help


with registration, contact the TMA Knowledge Center by telephone at (800) 880-7955 or by email at knowledge@tex med.org. n


Crystal Conde is associate editor of Texas Medicine. You can reach her by telephone at (800) 880-1300, ext. 1385, or (512) 370-1385; by fax at (512) 370-1629; or by email at crystal.conde@texmed.org.


July 2012 TEXAS MEDICINE 39


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