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SOCIAL MEDIA


LOOKING FOR THE COMPLETE PICTURE


No-one can ignore social media. They are important not just for the younger generation—they are relevant to all ages. And using them has become a must in the business world. Larissa Best and Catherine McGirr explain.


It is no longer enough merely to communicate ‘to’ your customers and clients; it’s also important to ‘listen and learn’, test new ideas and respond to comments—good as well as bad—directly. As Eric Qualman, author of Socialnomics states: “We don’t have a choice on whether we do social media. Te question is, how well we do it.”


Te aim of this article is not to discuss the importance of proper protection of trademarks and brands in social media, but rather to consider what measures should be taken when looking for new trademarks, from both legal and marketing perspectives.


Before starting we must remember one important fact about trademarks: they are territorial limited rights. Te Internet has challenged this. Even before the rise of social media, the web had virtually


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eliminated geographic isolation, creating a borderless cyberspace where territorial limitation is challenged. Search engines today take little consideration of where you are. Search results may be found for services next door, in your town or across the globe.


Te rise of social media sites has added a


further complication. Marketers used to control interaction with clients using one-way media such as television, radio, magazines and, in its earliest form, the Internet. Initially the Internet was controlled by academia and business, and the only interactivity open to the public was the ability to search websites. With the arrival of blogs and then social media sites, control has extended beyond this small group and is now open to all. Twitter and Facebook, to name a couple, and virtual world sites, allow their members to adopt user names, and


Trademarks Brands and the Internet Volume 1, Issue 2


create personalised sub-domains, virtual products and avatars. Now anyone can create a username or app that could, in the future, be considered a non- registered right. And as our children get older they will become more aware of the potential value of their intellectual property.


Te erosion of territorial limitation and the


opening of access to all have created a double headache for trademark searching, making it an even more complicated art form. Is it still safe to limit your search to your specific jurisdiction? Can research be limited to trademark databases only? How far do we need to search to be comfortable with the name selected?


While the IP industry has been concerned with potential infringement, cybersquatting and how


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