74 Meeting in Puerto Rico Presenting five top conference hotels—located in the only Caribbean destination in the BestCities Global Alliance Hunter R. Slaton and Julie Ritzer Ross
79 Gaming Destinations A rich crop of resort casinos with everything you need to put on productive—and entertaining—meetings 80 Talking Stick Resort 82 Foxwoods Resort Casino & MGM Grand at Foxwoods
95 Virginia Cities and venues offering more than just meeting space 96 Mason Inn Conference Center & Hotel
99 Norfolk 100 Virginia Beach Julie Ritzer Ross
Features
LEADING BY EXAMPLE Jeff Henderson: The Joy of Cooking 67 What do you do when you’re 24 years old and sent to federal prison for dealing drugs? If you’re Jeff Henderson, you learn to cook while you’re behind bars, and when you get out eight-and-a-half years later, you begin a second life as a fine-dining chef. And you dedicate your- self to giving back to the community from which you took so much. Christopher Durso
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Departments People & Processes 16
Your Attendance-Marketing Silver Bullet
Dave Lutz, CMP Plenary 17
A CMP at SXSW Interactive.
Japan update. Pre Con: Omaha Products Show. Post Con:
67
Re:think 2011. Plus: Convene on Site; IACC’s Copper Skillet Competition; Personal Chef Conference; what U.S. air travelers think of flying.
Meeting Management: SMMP 30
Creating an Executive Summary
Jennifer W. Brown, CMP
Working Smarter 33 Digital Dilemmas
John S. Foster, Esq., CHME Giving Back 36
A Sustainable Brew Christopher Durso
Leading Learning 38 Generally Speaking Jeffrey Cufaude
Innovative Meetings 39 Profiting From Change Michelle Russell
Other Duties as Assigned 104 Duly Noted
Naz Sabripour
Also in This Issue Comments 8
Behind the Scenes 10 To the Point 12 PCMA Today 14 Advertiser Index 103