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TERMS AND CONDITIONS | ACCESS CONTROL


Advancements: The prompt replacement of damaged or defective material prior to its return. Honeywell Access will invoice the customer for replacement material and subsequently issue credit upon receipt of the returned material. The customer must issue Honeywell Access a purchase order prior to shipment of replacement material. There will be an additional advancement fee for this service for which the customer will be responsible.


Test Fees: Any product received by Honeywell Access Systems that is tested and determined to be in good working condition, will be returned to the customer along with a testing fee that will be billed to the customer’s account. The purchase order number that was supplied to Honeywell Access Systems for the advance replacement equipment will be used for the billing of this testing fee. The testing fee will not be refundable. In addition, the customer will not receive the credit for the return of the defective equipment and will be expected to pay for the replacement equipment that was shipped as an advancement.


PC On-site Warranty: All PC systems that are sold include a one (1) year on-site warranty for hardware related issues. Honeywell Access Systems guarantees next business day on site service for any problems brought to our attention prior to 3:00 p.m. CST. Honeywell Access Systems and/or our vendor will be required to provide troubleshooting over the phone with either customer or end-user to determine the extent of the problems. A purchase order must be supplied to the Honeywell Access Systems Customer Service Rep during notification of the problem to ensure that any defective or unused repair parts are promptly returned to the vendor. In the event that the parts are not returned to the vendor, the customer will be billed for the unreturned items on the provided purchase order number. Any abuse of or power surges to the equipment will void the warranty. (Please see below for further definition of non-warranty issues.) The purchase order number will be used, therefore, to bill the customer for the non-warranty repair of the equipment.


PExtended PC System Warranties: Additional maintenance agreements can be purchased to extend the warranty for our PC systems in time increments of one (1) year. These additional extended warranties will not exceed a total of two (2) additional years from the expiration of Honeywell’s normal one (1) year warranty. These additional warranties can be purchased from our Sales Department. Please contact your Honeywell Access Sales Rep for more information on these additional warranties. Extended warranties for PC systems must be purchased during the initial warranty period only.


Extended Warranties: HID has extended its warranty to lifetime coverage on all of its products except ISOPROX and DUOPROX cards. Honeywell will honor HID’s warranty for all new items purchased on or after January 1,1997.


Call 1-800-323-4576 for more information.


Freight charges for warranty material is the responsibility of the Customer.


13. Non-Warranty


Honeywell's warranty shall not extend to any material which is determined to be defective as a result of misuse, improper storage, incorrect installation, operation or maintenance, alteration, modification, accident, acts of God, natural disaster, or unusual deterioration of the material due to physical environments in excess of the limits set forth in material manuals. (Refer to section above on Warranty.)


Return/Repair: Upon the receipt of defective or damaged material at Honeywell Access Systems, new or repaired replacement material will be shipped to the customer. The customer will be charged for repair or replacement material. Customer is required to issue a purchase order and is responsible for all freight charges.


Advancements: The prompt replacement of damaged or defective material prior to its return. Customers must issue a purchase order prior to shipment of replacement material. Customers will be invoiced a transaction fee for this advanced replacement service and for all repair or replacement costs, including freight charges.


Test Fees: Any product received by Honeywell Access Systems that is tested and determined in good working condition, will be returned to the customer along with a testing fee that will be billed to the customer’s account. This testing fee will not be refundable.


14. Return Merchandise Authorization (RMA) No material will be accepted for return to Honeywell’s warehouse or factory without an RMA number, also referred to as a Return Authorization Credit (RAC) number. Customer will need to provide the following information to obtain a RMA number:


a. Model number and serial number of the unit. b. If available, the shipment date of the unit (from packing list).


c. A new purchase order number. d. Symptoms of the defective unit. e. Technical call reference number (for products in warranty). f. Method of shipment.


g. Type of RMA required (advance replacement, repair/return, return only for credit or DOA)


Upon receipt of a Customer RMA request for either credit or repair of material, Honeywell agrees to either issue an RMA number or, per written Customer request, provide Customer with a written explanation for its refusal to issue the RMA within thirty (30) days of the request date. Unauthorized returns will be refused


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