Rank Group PLC cascading organisational change


Business challenge


With its headquarters in Britain, Rank is one of Europe’s leading gaming and betting companies with well known businesses including Mecca Bingo and Grosvenor Casinos. Rank’s HR Director Sue Waldock, wanted to find a staff development approach which would help break down barriers within the group so that valuable knowledge and experience could be utilised in support of Rank’s strategic objectives.


Solution


Sue was drawn to Middlesex University because its work based learning approach meant that the devised programmes would be tailored to meet Rank’s specific needs. On that basis, a group of four senior executives undertook a masters level pilot programme.


Programme


Using its unique work based learning framework, Middlesex developed project- based programmes that enabled participants to draw on their experience and benefit from each other’s differing perspectives.


Legacy


One of the most valuable aspects of the approach is that reflective learning cascades through organisations. Sue was pleased with the initial outcome of the pilot. “People watch and see the behaviours of their leaders, and because the senior executives on the programme are demonstrating best practice by working with colleagues from different departments across the business, their teams will follow.”


Sue Waldock, HR Director, Rank Group PLC.


The process of reflective learning, which is at the heart of the Middlesex approach, enabled the senior executives to reflect on, and develop new analytical approaches to creative problem solving, work in cross disciplinary teams and lead staff through change.


The programmes included group reflective learning discussion sessions, which were held at Rank’s own premises. “These interactions helped to breakdown barriers between the different businesses and teams. The process encourages individuals to work with colleagues in different parts of the business and introduced them to colleagues they would not otherwise come into contact with,” said Lee Moody, Head of Learning and Development.


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