Change Management Partnerships


Our change management partnerships help your managers develop the insights and skills needed to become effective change agents within your organisation. Through a series of planned activities, our experienced academics facilitate participant’s learning so that they develop the skills to analyse complex situations and respond in positive ways.


Toshiba Tec Changing work practice


Geographic challenge The reputation of Toshiba, suppliers of printers, cash registers and barcode readers, rests on the effectiveness of its after sales service provided by Toshiba Tec, their technical support division. The nature of their work means that the division is widely dispersed with technicians largely working solo in their own regional areas. Senior HR Manager, Mags Thomas, wanted to find a way to improve communications and a sense of shared purpose by overcoming some of the barriers created by the workforces’ geographic spread. The priority was to put in place processes and procedures to better align the talent and aspirations of staff with the aims and values of the organisation.


Change management Working with Toshiba Tec, Middlesex created a Positive Enquiry based level 5 Diploma in Changing Practice. It was designed to help


participants explore and align their personal goals with those of the company and better understand the drivers of Toshiba’s corporate objectives and constraints. Middlesex’s appointed in-house senior academic facilitated a session to enhance the knowledge transfer process.


Group directed learning


Participants were tasked to tackle their division’s communications challenges using a work based project approach. This provided a practical opportunity to learn how to take a leadership role, work innovatively as a team and drive through change.


Legacy “Working with Middlesex University has been a refreshing experience. They make it feel natural and seamless to link the realms of academia and commercial activity. The work based learning approach will have an on-going beneficial effect on our processes and decision making within the division.”


Mags Thomas, Senior HR Manager, Toshiba Tec.


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