Whatever it Takes


Pilot Larry Erd, Falcon 7X Captain, lands at London Luton, with an inboard slat fault alert. He quickly checks the aircraft system and then confi rms he is AOG – and his next fl ight is on the following day. He calls Dassault’s Technical Center in Paris and gets Insy Houang – Customer Service Engineer and an on duty 7X specialist. Together they access the aircraft on-board Central Maintenance Computer to identify the fault code. Insy coordinates assistance and parts shipment via Eurostar, from Paris-Le Bourget to Luton. Go Team technicians from Dassault’s Luton Satellite install a new fl ight control PCB the next morning and Larry e-mails back later to Dassault Falcon: “The airplane performs really well and Customer Service is doing an incredible job too.”


GoTWhatever it takes eam


Falcon GoTeams do whatever-it-takes to turn your AOG into an Airplane On The Go. Learn more at falconjet.com/Go


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