CE AGENDA DAY TWO – TUESDAY 8 NOVEMBER 2011 08.30 Registration

09.00 Opening remarks from the Chairman Finance & Investment

09.10

Perspective: The right time to invest in next generation network infrastructure • Who will pay for the development of NGN?

• How will operators capitalise on NGN investments? • Where will NGN go from here?

09.40

Panel Discussion - A worthwhile investment in high speed networks • Demand for high capacity infrastructure

• Return on investment • Challenges and regulations.

Stefan Stanislawski, Partner, Ventura Team Jeremy Boardman, Managing Director, Rothschild

Michael Rees, SVP Group Strategy and Corporate Development, GTS Central Europe

Byron Clatterbuck, President Global Carrier Solutions, Tata Communications Chris Wood, CEO, WIOCC

10.30 Coffee break New Competitors & Challenges 11.00

Perspective: Winning all the way in a challenging environment

• A Pakistan case study reflecting on the profitable growth model adopted by an operator in a low ARPU market with challenging economic factors

• What are the high yielding and innovative ideas for a challenging environment?

• How smart companies operating in a highly competitive environment take the leap forward with a focused multi-dimensional strategy.

Abdul Aziz, CEO, Ufone 11.30

Panel Discussion - Telcos have faced huge competition from the internet; we look at the next wave of competition

• Will the internet continue to take traditional enterprise market share from telcos?

• What threats do content providers pose upon operators? • Will IT providers compete in the telecoms market?

• Is the future of social media a threat to telecoms operators?

Axel Haentjens, VP Marketing, Orange Business Services

Alex Musil, EVP Product Marketing, Shazam

Ashwin Jaiswal, Head, IT Business Consulting & Practice, Reliance Communications

12.15 ect to change m ( +44 (0) 207 608 7042 Fax: +44 (0)207 608 7050 5 Lunch 15.50 15.30 15.00 14.15 13.45 The Customer Experience

Perspective: What the customer wants may not neccessarily meet what the operator needs • Problems with ‘all you can eat’ data

• Addressing the growing demand for data

• Living up to customer expectations - including network offloading

• Video calling - is this the future?

Panel Discussion - Using customer services as a point of differentiation

• How can you gain the maximum value from your customer services?

• How can you make customer services the best in the industry?

• Can you use social media as a device for an effective customer services department?

• Can you use customer services as a sales tool?

Rob van den Dam, Global Telecommunications Industry Leader, IBM Hans Schmolke, CEO, Metrinomics

Marc Anné, VP Customer Insight & Advocacy, Orange Business Services David Haigh, CEO, Brand Finance

Coffee break Partnerships & Solutions Case Study: Innovative Payment Solutions

• Improve customer service through simplicity of interface, speed of payment, location convenience, 24/7 accessibility

• Increase ARPU through reducing ‘inactive subscriber’ indicator

• New distribution channel and new media – direct interaction with customers to be used for promotional activity and loyalty programs.

Natalia Baranova, Carrier Relations Director, QIWI

Panel Discussion - New directions: New partnerships and where they are coming from • With financial services

• Between operators and developers with specific focus on apps

• Between vendors and aggregators • With health services • With enterprise services • In the M2M space.

Mung-Ki Woo, Group Executive Mobile, MasterCard Worldwide

Marianne Roling, Managing Director EMEA, Microsoft Jahangir Mohammed, CEO, Jasper Wireless

Daniel Sjoberg, VP Strategy Business Development & Marketing, Level 3

16.30 Chairman’s closing remarks and close of conference.