This book includes a plain text version that is designed for high accessibility. To use this version please follow this link.
CE AGENDA DAY TWO – TUESDAY 8 NOVEMBER 2011 08.30 Registration


09.00 Opening remarks from the Chairman Finance & Investment


09.10


Perspective: The right time to invest in next generation network infrastructure • Who will pay for the development of NGN?


• How will operators capitalise on NGN investments? • Where will NGN go from here?


09.40


Panel Discussion - A worthwhile investment in high speed networks • Demand for high capacity infrastructure


• Return on investment • Challenges and regulations.


Stefan Stanislawski, Partner, Ventura Team Jeremy Boardman, Managing Director, Rothschild


Michael Rees, SVP Group Strategy and Corporate Development, GTS Central Europe


Byron Clatterbuck, President Global Carrier Solutions, Tata Communications Chris Wood, CEO, WIOCC


10.30 Coffee break New Competitors & Challenges 11.00


Perspective: Winning all the way in a challenging environment


• A Pakistan case study reflecting on the profitable growth model adopted by an operator in a low ARPU market with challenging economic factors


• What are the high yielding and innovative ideas for a challenging environment?


• How smart companies operating in a highly competitive environment take the leap forward with a focused multi-dimensional strategy.


Abdul Aziz, CEO, Ufone 11.30


Panel Discussion - Telcos have faced huge competition from the internet; we look at the next wave of competition


• Will the internet continue to take traditional enterprise market share from telcos?


• What threats do content providers pose upon operators? • Will IT providers compete in the telecoms market?


• Is the future of social media a threat to telecoms operators?


Axel Haentjens, VP Marketing, Orange Business Services


Alex Musil, EVP Product Marketing, Shazam


Ashwin Jaiswal, Head, IT Business Consulting & Practice, Reliance Communications


12.15 ect to change m ( +44 (0) 207 608 7042 Fax: +44 (0)207 608 7050 5 Lunch 15.50 15.30 15.00 14.15 13.45 The Customer Experience


Perspective: What the customer wants may not neccessarily meet what the operator needs • Problems with ‘all you can eat’ data


• Addressing the growing demand for data


• Living up to customer expectations - including network offloading


• Video calling - is this the future?


Panel Discussion - Using customer services as a point of differentiation


• How can you gain the maximum value from your customer services?


• How can you make customer services the best in the industry?


• Can you use social media as a device for an effective customer services department?


• Can you use customer services as a sales tool?


Rob van den Dam, Global Telecommunications Industry Leader, IBM Hans Schmolke, CEO, Metrinomics


Marc Anné, VP Customer Insight & Advocacy, Orange Business Services David Haigh, CEO, Brand Finance


Coffee break Partnerships & Solutions Case Study: Innovative Payment Solutions


• Improve customer service through simplicity of interface, speed of payment, location convenience, 24/7 accessibility


• Increase ARPU through reducing ‘inactive subscriber’ indicator


• New distribution channel and new media – direct interaction with customers to be used for promotional activity and loyalty programs.


Natalia Baranova, Carrier Relations Director, QIWI


Panel Discussion - New directions: New partnerships and where they are coming from • With financial services


• Between operators and developers with specific focus on apps


• Between vendors and aggregators • With health services • With enterprise services • In the M2M space.


Mung-Ki Woo, Group Executive Mobile, MasterCard Worldwide


Marianne Roling, Managing Director EMEA, Microsoft Jahangir Mohammed, CEO, Jasper Wireless


Daniel Sjoberg, VP Strategy Business Development & Marketing, Level 3


16.30 Chairman’s closing remarks and close of conference.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30