CONSTRUCTION COMPANY’S VERSATILITY
CUSTOMER SERVICE TIP The value of checking back with customers
After every job is completed, Duane Silvia calls the customer a week later to see if everything is okay.
“A divot in the lawn might not seem like a big deal, but it becomes important when the customer looks at it every day for six months,” he says. “That doesn’t do me any good, especially if the customer complains about it to friends and neighbors. So I call to make sure a small problem doesn’t turn into a big headache.”
Silvia also does sewer connections — during the 1990s, he and his father did more than 1,000 — typically using the excavator to dig and the loader to backfi ll.
Other jobs require his loader and excavator to work together. When he got a smaller project, Silvia previously had to take one of those machines off another job.
“Now I can use my tractor and don’t have to take the S220 or 331 away from a money-making assignment to do something that I can do with the tractor,” he says.
When Silvia decided he needed a compact tractor, he lined up the specs and fi nancial information from several manufacturers. Even though he had a two-decade relationship with Bobcat of Boston, he wanted to make sure he purchased the most practical machine for his type of work.
“Bobcat was by far the best value,” he notes. “The next best one was 6 horsepower less and thousands more.” In addition to the Title V inspections and sewer connections, Silvia uses the CT235 for laying out property boundary markers, mowing around retention ponds, applying loam and seed, tilling gardens and sidewalk snow removal.
Since he purchased the CT235, Silvia says he has received many calls from people who were unhappy with what someone else with larger equipment had done to their property. “When I tell them I have a compact tractor, they tell me to come over. I have acquired at least 25 jobs solely because I have a Bobcat compact tractor.”
Find more details about Bobcat compact tractors online at
www.MyWorkSaver.com/tractors. The site has product specs for all eight models, plus information about Bobcat attachments and implements for compact tractors.
“Bobcat” is a registered trademark of Bobcat Company | 1081WS-0 SUMMER 2011 | WorkSaver 15
You never know which job will push your limits. Good thing Bobcat®
attach-
ments come with steel-clad reinforcement that can’t be beat. They’re Bobcat-built – with performance matched to your machine and construc- tion that handles the rigors of the job every time. What’s more, almost every Bobcat attachment is backed by a 12-month warranty.
www.MyWorkSaver.com/attachments
ATTACHMENT WARRANTY FORGED IN BOBCAT STEEL
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