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Permanent Timetable Manager £attractive + benefits | Manchester
First TransPennine Express became Passenger Operator of the Year in last year’s National Rail Awards. A £260 million investment in a new fleet of 100mph trains and associated depots, expansion of our network into Scotland with 22 services timetabled to run each day, high levels of performance and customer service, great value fares, station improvements and above all excellent teamwork have all been key to our business success. We are Investors in People accredited.
As Permanent Timetable Manager, you will identify timetable options to improve our offer to customers, enhance passenger capacity and thereby promote customer satisfaction and revenue growth. You will then develop preferred options into robust and practicable detailed timetables, and produce efficient unit resource plans, to support excellent operational performance. You will need to comply with contractual requirements and timescales. Essential to this role will be the ability to think laterally, excellent attention to detail, and effective communication within the various internal departments, and with other TOCs and Network Rail.
Committed Rail investment in the North of England - particularly NW electrification and the Northern Hub scheme - gives the opportunity for rail services across the North of England to be revolutionised, making this a particularly exciting time to be a key component of this work.
A good relevant working knowledge of the rail industry is essential, along with the ability to grasp new ideas quickly.
If you’re ready to make a real difference, you can find out more about this role and how to apply at
www.firstgroupcareers.com
Closing date: 16th May 2011
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News updates throughout the month Jobs PLAN FOR AN EXCITING FUTURE
Station Delivery Manager Basic salary of circa 33k + travel benefits and pension scheme
ABOUT US We are London Overground Rail Operations Ltd, (LOROL), the joint venture company combining two of the worlds most reliable and customer focused railways – MTR Corporation and Deutche Bahn AG.
It’s an exciting time to join us! We are working to regenerate, expand and enhance the London Overground network driving the vision for integrated travel across London. Our purpose is to transform our railway, connecting communities across London and we are committed to delivering top quality customer service. We are looking for innovative, customer focused individuals who can help us achieve this vision.
ABOUT THE ROLE
An exciting opportunity has arisen to be considered for the role of Station Delivery Manager with LOROL.
Station delivery managers are responsible for ensuring customer satisfaction by proactively managing our stations. This includes effectively managing the day to day performance of employees on duty, safety, cash regulations, security and cleanliness, availability of information for customers, efficient response to operational issues and ensuring that all equipment functions correctly.
Exceptional customer service skills are essential and applicants will need to demonstrate an understanding of customer needs and the ability to respond accordingly.
The role will provide motivation and guidance to employees and reinforce high
standards with regard to performance, customer service and safety. We are therefore looking for applicants with proven skills in leading, motivating and developing employees both on an individual basis and within a team. Applicants will need to demonstrate proven experience of working to performance targets, managing contractors and achieving set objectives within set timescales.
Excellent communication skills, the ability to develop high performance and a problem solving approach are all essential prerequisites for this post.
KEY RESPONSIBILITIES INCLUDE:
environment
evenings and weekends
SALARY AND BENEFITS Basic salary of circa 33k We offer generous travel benefits and a final salary pension scheme.
CLOSING DATE FOR APPLICATIONS Closing date -13th May 2011
LOROL is an equal opportunities employer and we welcome all applications especially from women and black, asian and minority ethnic groups who are currently under represented
To apply please visit
www.lorol.co.uk and follow the online application process. RPMay11 lorol advert
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