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Helpful info


• Motorised wheelchairs and scooters are welcome; however, they must be powered by gel-cell batteries. Due to safety regulations, we cannot accept any wet-cell or acid-battery- powered wheelchairs on board the ships. The wheelchair battery charger must be adaptable to 110 volts.


• To ensure the safety of our Guests and crew, wheelchairs may not be used to transfer from the ship to a tender.


• Service animals are welcome on board all ships (unfortunately no other pets are allowed). Guests travelling with service animals must make sure that they have obtained all customs and governmental clearance to disembark the service animal in the various ports of call they will be visiting. They must also provide Norwegian Cruise Line with the proper health certificates and vaccination papers. This must be done prior to the cruise, by calling 0845 201 8907. For the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise).


• Due to unpredictable circumstances associated with a ship at sea, we reserve the right to refuse or revoke passage to anyone who, based upon objective standards, is in a physical or mental condition that jeopardizes the safe operation of the vessel, who poses a direct threat to the health or safety of others or who may require care beyond that which we can provide.


If you have any questions regarding special needs, please call 0845 201 8907 or for more information visit www.ncl.co.uk/helpful-information


Disembarkation Day


For Fly-Cruise packages from the USA, after your cruise we’ll transfer you from your ship to the airport for your flight to the UK. Depending on your flight time, we can organise day room accommodation or a shore excursion for you (available at a supplement). Please call our Guest Services team on 0845 201 8907 for more information.


On European Fly-Cruises we’ll transfer you direct from the ship to the airport. But if you have a later flight, instead of waiting at the airport, why not take one of our great shore excursions and see more of the local city and attractions?


If you have booked just the cruise with us, you will proceed through Customs and Immigration and continue with your independent arrangements.


What if I still have some questions?


Visit our website www.ncl.co.uk/faq or call Guest Services on 0845 201 8907.


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