Onboard services
An explanation of our service charges
Capture your memories with our onboard photographer
Whether it’s photos with the Captain and crew or capturing a romantic moment on the deck, with our photographer you can preserve your memories and ensure that everyone gets in the picture.
We also have the Perspectives Photography Studio on board Norwegian Gem and Norwegian Jewel. Dial extension 7970 on board these ships to schedule a personalised studio session.
(available at a charge)
Stay in touch—if you want to Most standard mobile phones (GSM or CDMA, with standard U.S. 1900 MHz) function in the areas we sail. Roaming service should be set prior to sailing, and international roaming charges may apply. For a nominal fee, you can use your personal computer to connect to our Wi-Fi network. Telephone and fax services are available at applicable ship-to-shore rates.
We are confident that you will enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which we are known. A $12 USD discretionary service charge will be automatically added per guest per day (for guests three years and older) to the shipboard account for all staterooms. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind-the-scenes staff, who provide services that enhance your overall cruise experience. These service charges can be paid in advance of your cruise by calling your travel partner. If you have any concerns about the service you receive during your cruise, please let our onboard reception desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we can’t resolve your issue, you can have the service charge adjusted on board*.
A suggested gratuity of 15% is automatically added to all drink bills and 18% added for all spa and salon bills (correct at time of printing). You may, if you wish to reward a particular individual, add an additional tip to these bills; however, there is no obligation to do so. See Booking Conditions on
www.ncl.co.uk for further details.
*Where your service charge has been pre-paid before departure, refunds are not available onboard and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations department.
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