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KENYA Special Report


For years, the Kenyan sightseeing


sector was dependent on and solely associated with its stunning wildlife on the Kenyan savannah, beaches, in the mountains and across the scenic Rift Valley landscape. The “Big Five Safari” (a marketing


concept for the elephant, lion, buffalo, leopard and rhino) was a must-do for tourists. This catchphrase, a Kenyan invention, sold Kenya’s communities as living in harmony with wildlife and highlighted Kenya’s globally acclaimed conservation models. This unique aspect of Kenya’s tourism


industry certainly received a big boost when the inimitable great wildebeest migration in the Serengeti-Maasai Mara Game Reserve was declared “the seventh wonder of the world” by experts on the US TV channel ABC in 2006. To cap the wildlife safari, Kenya’s popular coastal beach resorts wrapped up many tourism itineraries. Fully acknowledging that the tourism


industry has been a key sector and a major foreign exchange earner after agriculture, the Kenyan government is realigning it so as to cater for new demands and ward off competition from countries with similar offers. The stiff competition and fickleness of tourism during the global financial crunch have forced the country’s tourism technocrats to adopt new skills to market the country. Kenya has changed its approach to selling the tourism sector, even though the country’s sometimes


62 | April 2011 New African


“Kenya has been a


tourism leader and has pioneered products that are world-class. The country has a great asset base.”


tumultuous politics get in the way, which is something Balala recognises: “Let us tone down politics. If we play our politics in a more civil way, we will be able to balance our economy, our image and the game of politics itself.” Hitherto, tourism was seen as an


exclusive market open only to a select few. This situation has now changed significantly. With the repositioning of the coalition government, the best talent from the private sector has been sourced to re-engineer the tourism pillar, one of the Vision 2030 key cornerstones. Management guru Michael Joseph, who


steered mobile phone company Safaricom from scratch to become one of East Africa’s best telecommunications companies, was headhunted to lead the marketing arm of the state-run Kenya Tourist Board (KTB), from December 2010. “I hope to make Kenya a destination


of choice for everyone…My goal is to make Kenya an even more magical destination for the rest of the world and to reach out to


Top: Jennifer Oppondo, director of marketing for the Kenya Tourist Board, addresses the media Above: Tourism Minister Najib Balala (left) with Prime Minister Raila Odinga


new source markets,” he says. With the reengineering of KTB, other


state agencies within the tourism ministry, notably, Kenya Tourism Development Corporation (KTDC), which provides financial support to investors in the sector, Kenya Utalii College (KUC), which trains personnel in the sector, and Bomas of Kenya (BoK), which showcases all of Kenya’s ethnic groupings, are also being revamped to meet emerging demands.


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