Recycling & Waste Management
Mentor benefits WRG Flexibility and fixed costs are a winner for WRG
Waste Recycling Group (WRG) is one of the country's leading waste management services companies with over 100 sites.. The range of equipment it operates requires exacting health and safety procedures, and the need to ensure homogenous training standards for its workforce can present a particular challenge according to group training manager Derek Chatting. Since teaming up with Mentor Training 18 months ago, however, a framework for consistent national training delivery is now in place, enabling WRG to easily monitor the frequency and costs of provision throughout the group. "We have over 300 pieces of machinery, a very wide geographical spread, and a personnel count at our sites ranging from just a couple to over 200," says Derek, "so when we decided to outsource some of our training, any chosen provider was going to have to offer excellent availability of instructors, fast response times, expertise and flexibility. Having compared what was on offer from a number of companies, we found Mentor best equipped to fulfill all of these requirements. A considerable added benefit of Mentor's service is also its set daily rate. Fixed charges with no hidden extras make for realistic costings on our part."
Mentor worked closely with WRG to develop a combined model whereby Mentor delivers training, and WRG has its own assessors in place for the inspection of the core pieces of machinery such as waste compactors, wheeled and tracked excavators, bulldozers, dumpers and tractors. From Derek's point of view, this partnership has created a system that ensures all WRG sites are working to the latest industry standards and legislation and in terms of best practice is hard to beat.
The frequency of training is naturally driven by operator need, but taking into account new applications and refresher courses, Mentor staff are likely to be present at some WRG sites on any given day of the week. This ready supply of instructors at any location is an advantage compared with other providers - Mentor aims to ensure training within two weeks of a customer application, and WRG has been no exception. The experience of Mentor's instructors means that personnel dealing with any new applications, such as a number recently encountered at WRG's Buckden Landfill site, are quickly trained up for the task. Derek has also been very impressed with Mentor's
www.solidsandbulk.co.uk November 2010 • Solids & Bulk Handling 47
flexibility: "If we need an instructor at the last minute, Mentor will go that extra mile to provide this."
Derek sums up: "Thanks to our collaboration with Mentor, we have established a transparent and strategic approach to our training requirements. Our operators are trained to accredited standards by a company that delivers nationally and at the right price, keeping everyone happy." For more information visit:
www.mentortraining.co.uk
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