unless it has a significant effect on your holiday arrangements and in this event our liability will be limited to a maximum of 10% of the price paid for your holiday.
In all situations the ship shall have liberty to proceed without pilots. The ship shall also be at liberty to deviate from the advertised route and to call (or omit to call) at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board or the safety, comfort or convenience of guests. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday.
21. Flights
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at
http://ec.europa.eu/transport/air-ban/list_en.htm.
In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.
We are not always in a position at the time of booking to confirm your flight timings. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your e-tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
Any change in the identity of the carrier, your departure airport, flight routing or in flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Conditions.
If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 (Changes and cancellation by us) will apply.
Please note, you are subject to and bound by the terms and conditions of the airline which operates your flight. These can be viewed on the airline’s website. If you breach or fail to comply with the airline’s terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you.
Airlines limit their liability in accordance with applicable international convention.
22. Embarkation times
You must comply with the following boarding requirements. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. We shall not be obliged to delay or deviate from the intended itinerary and you must bear any and all costs arising as a result. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be borne by you
Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that you arrive at the cruise terminal no earlier than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. Because of security regulations, you may not be allowed to enter the cruise terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the cruise terminal may be limited.
Final Boarding Time:
In order to facilitate the embarkation process, you are requested to complete the online Advance Guest Registration form at least two (2) weeks prior to sailing. To comply with new government regulations governing departure manifests, all Guests who have completed their online Advance Guest Registration at least two (2) weeks prior to sailing must complete check-in at the cruise terminal no later than one (1) hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Guests who have not completed their online Advance Guest Registration form at least two (2) weeks prior to sailing will be required to complete check-in at the cruise terminal at least two (2) hours prior and be onboard the ship no later than one (1) hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Any late arriving Guests may join the ship at an approved port of call in the scheduled cruise itinerary. Such Guests will be responsible for all applicable fees and travel expenses to that subsequent port of call.
Boarding Time in Ports of Call:
In all ports of call, it is also your responsibility to be back onboard the ship no later than one (1) hour prior to the ship’s scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is your responsibility to follow the shipboard time. In the event you miss the ship, it will be your responsibility to pay all expenses incurred to rejoin the ship.
23. Fares, service charges and extra services
Services and goods provided during the holiday, service charges and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Additionally, fares do not include travel insurance, drinks, hotel meals, shore excursions, UK regional flights (available at a supplement), personal expenses, cover charge at selected restaurants, any fuel supplement (NCL will continue
to closely monitor global fuel prices to asses whether a fuel supplement will be necessary in the future. Please see
www.ncl.co.uk/fuel) & any other item not expressly included in the fare. Fares published are guideline prices, may be subject to change at any time and are subject to availability. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication.
A portion of the service charge collected by us is also used for fleet-wide crew welfare programs. For these purposes a fixed service charge of $12 per person per day will be payable, at your discretion (children under 3 no charge) will be added to your onboard account; there is no charge for children under the age of three. The applicable service charge will be added to your booking at the time of confirmation. This charge will be shown separately on your confirmation invoice and will be payable at the same time as the balance of the holiday cost. If you do not wish to pay your service charge in this way, you may ask for it to be removed from your confirmation at the time of booking or at any time up to 2 weeks prior to departure. If you do so, the service charge will be added to your shipboard account and must be paid before departure from the ship if you cancel your booking before departure but after paying your service charge, the service charge will be refunded in full. Service charges may be subject to change. Where your service charge has been pre-paid before departure, refunds are not available onboard and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations department.
Where services or goods are provided on board the ship, payment must be made before you disembark. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full.
24. Documentation
You must have received all medical inoculations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday the passage ticket, valid as required for the holiday, passport, visas, medical card and other documents necessary for the scheduled ports of call and disembarkation.
Travel documents are made available in the form of edocs. For specially requested paper tickets a service charge and postage fee of £10 per person will be payable
25. Contagious or infectious disease
At any port or place we may refuse to embark or may disembark any Guest who, in the opinion of the Master, ship’s medical personnel or other authorised ship’s officer, might be excluded from landing at destination by Immigration or other Governmental Authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other Guests or the crew. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. Additionally, we will have no liability for any costs or expenses they incur as a result. In cases of quarantine of the ship involving detention of Guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest.
26. Guests’ property and luggage restrictions
You are subject to any and all baggage restrictions made by all carriers during the holiday, including air and land carriers. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. Our requirements for cruises are as follows. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. Each Guest may bring on board baggage weighing up to a total of 100 pounds. Each piece of baggage must be distinctly labelled with the Guest’s name, name of the ship, cabin number and sailing date. Any Guest wishing to bring on board baggage in excess of 100 pounds must seek prior approval from us.
You must not carry firearms, explosives, inflammable materials or other hazardous items. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. You shall not bring on board any intoxicating liquors or beverages. Any such items in your possession on embarkation shall immediately be surrendered to the ship’s Master. You shall have no claim for any loss or inconvenience incurred.
The ship’s Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest at any time for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with governmental authority.
You must place luggage not retained in a Stateroom in the ship’s baggage room or safe and obtain a receipt from us for that luggage. You must ensure that no valuable or important items are left in such luggage – see clause 10(7).
During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination lies. Any property left on a ship at final destination may be stored and repatriated at the Guest’s expense.
Pets, birds, livestock and other animals are not allowed on board the ship.
Guests shall neither pay nor receive any general average contribution with respect to any property.
27. Indemnity
Except as otherwise set out in these Conditions you must indemnify us for any expense incurred by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Conditions including, by way of example, failure to provide information in accordance with clause 17 (Secure Flight Passenger Data) or clause 18 (Advance Passenger
Information).
28. Data Protection For the purposes of the Data Protection Act 1998, we are a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.
We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers or other third parties outside these countries.
We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion including by email). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes. You are entitled to opt out of marketing communications from us at any time if you do not wish to receive these
As a service to our Guests, we accept payment for items such as champagne and on board credit from friends, relatives or other persons who wish to provide a gift to particular Guests during their cruise. In order to provide this service, personal details of the Guests concerned need to be confirmed or provided to the person making the gift. If you do not want us to provide this service, please advise us at the time of booking.
Occasionally we hire other companies to provide services on our behalf, for example mailing information to our customers. We only provide those companies with the personal details relating to our Guests which they require in order to deliver the service. They are prohibited from using that information for any other purpose. We will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide.
We will not disclose personal details to any other companies or organisations without your express consent.
We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise.
If you do not want us to do any or all of these things, please let us know as soon as possible although please bear in mind this may mean we cannot provide the holiday or other services you have requested. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise.
Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.
If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
Telephone calls to us will recorded and monitored for the purposes of providing a record of the booking process, training, accuracy and quality assurance.
www.ncl.co.uk | Book today 0845 201 8900
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