What ’s on board - at a glanc
Norwegian Dawn
Drinks - Bars/Lounges Cabaret Lounge Casino Bar
Lounge and Nightclub Beer & Whisky Bar Star Bar
Champagne & Wine Bar Atrium Bar Coffee Bar
Martini & Cocktail Bar Outdoor Grill & Bar
Play - Recreation & Amenities Art Gallery
Private Karaoke Rooms Rock Climbing Wall Bowling Alley
Swimming Pools Hot Tubs Kid’s Pool
Health Spa & Beauty Salon Theatre Casino
Cinema & Auditorium Fitness Centre
Jogging/Walking Track Basketball/Volleyball Tennis Court
Golf Driving Nets The Library Card Room Kid’s Club
Ice Cream Bar Atrium
Boutiques
Cigar Lounge Meeting Rooms The Chapel
LifeStyle Room Internet Café
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Norwegian Gem
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Norwegian Jade
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Norwegian Jewel
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Norwegian Pearl
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Pride of America
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Norwegian Sky
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Norwegian Spirit
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Norwegian Star
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Norwegian Sun
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Service charge
It is our earnest wish that you enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which Norwegian Cruise Line is known. Norwegian Cruise Line automatically adds a U.S. $12 discretionary service charge, per guest per day for guests 3 years and older, to your shipboard account for all staterooms. If guests choose to pay this charge it will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind-the-scenes staff, who provide services that enhance your overall cruise experience.
If you have any concerns about the service you receive during your cruise, please let our on-board reception desk staff know right away, so that we can address any issues in a timely manner. Norwegian Cruise Line has a structured guest satisfaction programme on board designed to quickly and efficiently handle any concerns about
any service or on-board product. In almost every case, we’re able to come up with a satisfactory solution to any issue and make sure our guests can focus on enjoying their cruise. Our clear priority is to have the opportunity of resolving this when it happens, to everyone’s complete satisfaction.
We hope that you will feel the service you have received has merited the service charge added to your bill, but because it is discretionary guests can choose not to pay the service charge without conditions.
What about gratuities? (tips made easy)
Unlike most other ships in the cruise industry, there is no required or recommended tipping on any of our ships for service that is generally rendered to all guests. While you should not feel obligated to offer a gratuity, all of our staff are encouraged to “go the extra mile,” so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities.
A suggested gratuity of currently 15% is automatically added to all drink bills and 18% added for all spa and salon bills, at time of print. You may, if you wish to reward a particular individual, add an additional tip to these bills; however, there is no obligation to do so. See pages 126-129 for Booking Conditions or visit
www.ncl.co.uk for further information.
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On-board Facilites |
Accssible Travel
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