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Boking Conditons Norwegian Cruise Line Freestyle Cruising Brochure April 2011 – April 2012.


The following Booking Conditions form the basis on which any Norwegian Cruise Line reservation may be accepted and constitute the Contract of Carriage. Please read them carefully. All information correct at time of print - May 2010 - but subject to change.


Travelling with us is one of the world’s best holiday buys. Your cruise holiday fare includes all meals (other than cover charges at certain restaurants) and entertainment on board ship, detailed port briefings, port charges, departure taxes, baggage handling, and where applicable, flights, hotel stays (room only) and transfers between airport, hotel and ship. Not included, however, are service charges (see clause 21), optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), any fuel supplement, personal services, other items available on board and any other service not expressly included in your cruise fare.


The following Booking Conditions together with the information contained in the Frequently Asked Questions section contained in this brochure form the basis of your contract with NCL (Bahamas) Ltd., trading as NCL and/ or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, with its head office in Miami, Florida, USA and registered as a branch in England and Wales. Its office in England is at Horatio House, 77-85 Fulham Palace Road, London, W6 8JA. Please read them carefully as they set out our respective rights and obligations.


Except where otherwise stated, these Booking Conditions only apply to cruise only or cruise inclusive holiday arrangements which you book with us in the EU and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Conditions to “cruise”, “holiday”, “booking”, “contract”, “package” or “arrangements” mean such holiday arrangements.


In these Booking Conditions, “you”, “your” and “Guest” means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means NCL (Bahamas) Ltd., trading as NCL and/or Norwegian Cruise Line.


1. Making your booking


You may book with us directly by telephone on 0845 201 8900 or via one of our authorised travel agents or our website www.ncl.co.uk. Before making a booking you must ensure that you have read and understood these Booking Conditions (raising any queries you have with us). You will be asked to confirm you have read the Booking Conditions before your booking is accepted. The first named person (party leader) on the booking must be at least 21.


A binding contract between us will come into existence when we verbally confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us verbally or via our reservations system or your booking is confirmed by our website. Payment of the required deposit or full payment as applicable and as referred to in clause 2 below must be made at the time of booking. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 6 below.


The service charge applicable to your cruise (see clause 21) will be added to your booking at the time of confirmation. This charge will be shown separately on your confirmation invoice and will be payable at the same time as the balance of the holiday cost. If you do not wish to pay your service charge in this way, you may ask for it to be removed from your confirmation at the time of booking or at any time up to 2 weeks prior to departure. If you do so, the service charge will be added to your shipboard account and must be paid before departure from the ship. If you cancel your booking before departure but after paying your service charge, the service charge will be refunded in full. Where your service charge has been pre-paid before departure, refunds are not available onboard and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations department.


Following confirmation of your booking as above, we will issue a confirmation invoice. This invoice will be sent to the party leader or your travel agent. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Contact us immediately if any information appears to be incorrect or incomplete. Please note, all telephone conversations with our reservations department are recorded. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. An administration fee of £35 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability).


Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline, which may, in some cases, be the full cost of the ticket.


We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. We will do our best to rectify any mistakes made by us which are notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so.


2. Payment In order to confirm your chosen holiday, a deposit is required as follows*


A: DEPOSIT INFORMATION


Destination/Category Europe


All other destinations Suites and above (category S1-SI) Deposit†


£100 per person £200 per person 20% of total fare


*or full payment if booking after balance due date (see below). The required deposit / full payment must be paid at the time of booking. You can pay by cheque, American Express, MasterCard, Visa, Diners, Solo, Switch or Maestro. If paying by card: card number, name on card, expiry date, card holder’s postcode and three digit security code on


back of card will be required. †


For all Fly Cruise reservations a non refundable APC (ATOL Protection


Contribution) will also be collected at time of booking. This forms part of the total cost of your holiday. This amount is currently £2.50 per person (see clause 19 for more information)


The balance of the holiday cost must be received by us not later than the balance due date which is 60 days prior to the start of the holiday for all cruises (full payment for Suites (category S1-SI) is required at 90 days). The balance due date will be shown on the confirmation invoice. You must ensure payment reaches us by this date. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.


Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to such agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you.


3. Your contract


A binding contract between us comes into existence when we confirm your booking to you or your travel agent as set out in clause 1. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only.


Changes to these Booking Conditions or the information contained in the Frequently Asked Questions section shown in our brochure will only be valid if agreed by us in writing.


4. The cost of your holiday


Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.


We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. The price of your chosen holiday will be confirmed at the time of booking.


Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the circumstances set out below. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of changes in transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or the exchange rates which have been used to calculate the cost of your holiday.


Even in the above cases, only if the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges) will we levy a surcharge and then only for any increase in excess of this 2%.


If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 8 below. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in clause 8 below. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. A refund will only be payable if any decrease in our costs exceeds 2% of the total holiday cost as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that holiday arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.


We promise not to levy a surcharge within 30 days of the start of your holiday. No refund in respect of any decrease in costs will be payable during this period either.


We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.


126 Boking Conditons 5. Changes by you


Should you wish to make any changes to your confirmed holiday outside of 60 days or 90 days for Suites (category S1-SI), you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £35 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.


6. Cancellation by you


Should you need to cancel your chosen holiday once it has been confirmed, the first named person on the booking (who must be at least 21) must immediately advise us by telephoning us on 0845 201 8907 during normal working hours. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0845 201 8907 during normal working hours. The cancellation may be confirmed by writing to the Guest Services Department, E-mail – longuestservices@ncl.com. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding APCs, taxes and fees and amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.


Period before departure notification of cancellation received by us


more than 61 days 60 - 42 days 41 - 16 days 15 - 5 days


Under 4 days After departure


All bookings other than Suites (category S1-SI) Cancellation charge per person cancelling* deposit


45% 75% 90%


100% 100%


*For Fly Cruise reservations the non refundable APC (currently £2.50 per person) paid at the time of booking is forfeited in addition to these cancellation charges (see clause 19 for more information).


Suites (category S1-SI)


Period before departure notification of cancellation received by us


more than 91 days 90 - 42 days 41 - 16 days 15 - 5 days


Under 4 days After departure


Cancellation charge per person cancelling* deposit


45% 75% 90%


100% 100%


*For Fly Cruise reservations the non refundable APC (currently £2.50 per person) paid at the time of booking is forfeited in addition to these cancellation charges (see clause 19 for more information)


Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Claims must be made directly to the insurance company concerned.


If any Guest is prevented from travelling (for example, as a result of their own illness or injury or the serious illness or injury of a close relative), they may transfer their place to someone else (introduced by you) providing we are notified not less than 60 days before departure (90 days for Suites (category S1 – Sl) and above). Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £35 per person transferring their place must be paid before the transfer can be made. For flight inclusive bookings, you must pay the charges levied by the airline(s) concerned. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline(s), which may, in some cases be the full cost of the ticket


All travel documents must be returned to us before any refund you may be entitled to can be processed. Where any cancellation reduces your cabin occupancy from double to single or the number of full paying Guests below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly.


We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land based programme, flights or transfers.


7. Insurance


Guests are required to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, medical and repatriation liabilities.


Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not


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