in association with

ForeFront Plus from Chubb TLSS role for Jack Brownhill BIBA on Twitter

Chubbadvance managementcover

he means by which Chubb Insurance aim to offer wider cover and flexibility for both clients and brokers is summed by specialty insurance regional underwriting manager Neil McCarthy. “Innovation, and listening to what customers and brokers have to say.” The new product is ForeFront Plus, launched as successor to the original ForeFront product from year 2000. It contains much of its predecessor’s core content and focus, but now features solutions for the ever changing risk environment, such as cyber liabilities arising from e-mail and the internet, and the associated risks of cyber extortion, third party computer fraud, defamation, and copyright and intellectual property infringement.

T

Neil McCarthy: “Private

Brownhill role at TLSS

Neil McCarthy

companies and their managers operate in an increasingly complex environment and however diligent they are, it’s impossible to ensure that they will never fall foul of ever changing regulations, or become victim to fraud, extortion or emerging risks such as intellectual property infringement.”

Filtering the spam

A

n unpleasant chore of modern digital life - akin to rodding the drains or treading in a cowpat - is delving into the email spam folder to extract the occasional innocent message that gets filtered out with the garbage, and would otherwise be lost. (Is there anyone still left out there for whom I need to add the word ‘email’ in front of the word ‘spam’ to clarify what I’m talking about?)

It’s not so much the content of the spam folder that disturbs - it’s the appalling grammar and

shocking spelling you find in there!

A recent example of this unpleasant, yet sometimes necessary, ‘rubber glove’ retrieval from the spam folder involved the good people at Chubb Insurance’s completely innocent ‘Chubb launches ForeFront Plus’ release. Yes, ‘nuff said. It does have a ring to it, doesn’t it? You can understand the electronic censor’s dilemma in interpreting the binary code that essentially says, “If in doubt, chuck it out!”.

Catching up with regular

‘Insurance People’ contributor

Jack Brownhill recently, I

learned more about his appointment last year to the advisory board of total loss valuations and settlements specialist Total Loss Settlement Services. A good half of his 40 year career in motor underwriting included various senior head office positions at Groupama Insurances and before that at GAN, GAN Minster and Minster. Those readers familiar with the takeover history of these insurers will appreciate that he has never left any of them - they have all come to him.

He has also been a member and chairman of a number of influential industry associations and working groups including being a director of the Motor Insurance Repair and Research Centre (Thatcham); chairman of the ABI’s Motor Risk Statistics Scheme; and a member of the ABI Motor Committee. In his current role as an independent consultant and director of World Motor Insurance Consultancy, he has also been central to developing and advising on a number of high profile projects including the MIB’s Motor Insurance Database Fit for Purpose programme and its Continuous Insurance Enforcement Programme. Plus the launch of the Liverpool

Victoria ABC broker motor operation.

So why did he choose to join

TLSS? “Surely the most significant test of an insurer’s promises in relation to customer service and product cover is at the time of a claim. With vehicle valuations representing one of the main sources of motor insurance complaints to the Financial Ombudsman Service it is clear that the entire total loss process is very much in the spotlight. Through the provision of a specialist and focussed total loss service, TLSS has

successfully tackled those areas of the process that can so easily lead to customer dissatisfaction and dispute. I’m excited to be a part of that innovation and the potential TLSS has to offer the industry.” TLSS were naturally delighted. Director of engineering, David Patten says, “We’re are very privileged to have such high calibre individuals providing us with their expertise.” The TLSS advisory board includes Mick Booth, a former technical director of claims and past chairman of MIAFTR; John Warran, a senior RSA claims manager with over 40 years’ market experience both in the UK and Europe; and Will Thompson, director of Insurance Insights Consultancy with over 30 years’ industry experience including Motability Finance.

Social networking withBIBA

B

IBA already provides information for members on its website, but has now trialled a social media campaign for updates via BIBA’s new blog page; a Twitter account; and a LinkedIn Group.

BIBA will continue to use the website, emails to members and publications, with the social media campaign acting as a

supplement to existing

communications. This is described as an example of how BIBA is developing its communications to reflect the new ways that businesses and individuals can communicate with each other. The blog can be accessed via the BIBA website, and their LinkedIn group called BIBA and their Twitter called BIBAbroker.

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