your rights
The Patient Care Partnership
UnDErSTAnDIng ExPECTATIonS, rIgHTS
AnD rESPonSIbIlITIES
When you need hospital care, your doctor avoid mistakes in your care and keep you
and the nurses and other professionals at free from abuse or neglect. If anything un-
our hospital are committed to working with expected and significant happens during
you and your family to meet your health your hospital stay, you will be told what
care needs. Our dedicated doctors and staff happened, and any resulting changes in
serve the community in all its ethnic, reli- your care will be discussed with you.
gious and economic diversity. Our goal is
for you and your family to have the same Involvement in Your Care
care and attention we would want for our You and your doctor often make decisions
families and ourselves. The sections explain about your care before you go to the hospi-
some of the basics about how you can expect tal. Other times, especially in emergencies,
to be treated during your hospital stay. They those decisions are made during your hos-
also cover what we will need from you to pital stay. When decision-making takes
care for you better. If you have questions at place, it should include:
any time, please ask them. Unasked or un-
answered questions can add to the stress of » Discussing your medical condition and
being in the hospital. Your comfort and information about medically appropriate
confidence in your care are very important treatment choices
to us. To make informed decisions with your doc-
tor, you need to understand:
what to expect • The benefits and risks of each treatment.
during your hospital stay • Whether your treatment is experimental
or part of a research study.
High Quality Hospital Care • What you can reasonably expect from
Our first priority is to provide you the care your treatment and any long-term effects
you need, when you need it, with skill, com- it might have on your quality of life.
passion and respect. Tell your caregivers if • What you and your family will need to
you have concerns about your care or if you do after you leave the hospital.
have pain. You have the right to know the • The financial consequences of using
identity of doctors, nurses and others in- uncovered services or out-of-network
volved in your care, and you have the right providers.
to know when they are students, residents Please tell your caregivers if you need more
or other trainees. information about treatment choices.
A Clean and Safe Environment » Discussing your treatment plan
Our hospital works hard to keep you safe. When you enter the hospital, you sign
We use special policies and procedures to a general consent to treatment. In some
Reprinted with permission of the American Hospital Association, copyright © 2003
34 the patient magazine 2010
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