Technology


We appreciate that any client entering into a delegated arrangement has less involvement in direct claims handling and will therefore expect detailed statistical information about the progress of their account. In recognition of this we have developed C~View which is a versatile, bespoke computer system that records, in detail, all relevant information regarding the current status and history of a given claim.


C~View enables us to produce comprehensive statistical information whenever required, to assist insurers in monitoring their schemes, not only in terms of reserves and payments, but also the performance of the classes of business for underwriting purposes. Examples of the information we provide to our clients on a regular basis are included within this brochure.


We also appreciate that many clients will from time to time have a need for urgent information on a given claim or risk, particularly during the renewal process. To assist our clients in this regard, C~View allows our clients direct access to obtain information remotely and on a real-time basis.


Further details of our bespoke claims management system can be provided by PDF or by online flash demo, but we recommend a face-to-face demonstration of its data capture and reporting capabilities in order to fully appreciate how it could empower your business.


Acting under a Delegated Authority


The benefit of DCS over an in-house claims team or a solicitor TPA (aside from the obvious cost implication), is that we have a specialist insurance background and therefore have a detailed working knowledge of insurance policies and their impact on claims. This allows us to view claims not only from a technical perspective, but also from a commercial viewpoint.


Our ultimate goal is to “achieve a satisfactory resolution of all claims, to the benefit of all concerned”. We also aim to work very closely with Underwriters to ensure they have as much current knowledge of any given risk as possible.


Additionally, through our relationship with our panel solicitors, we are able to draw on the knowledge of qualified lawyers should any technical legal input be required, without the need for a full legal instruction. This directly benefits our clients by reducing the expenses incurred in the investigation and defence of a claim and avoids defence costs becoming disproportionate to the claim itself .


For the practical administration of claims, we operate an ‘open-house” for brokers and have standing appointments with the majority of Lloyd’s Brokers – this in turn benefits our clients as we are promptly advised of claims and updates rather than having to wait for the information to reach us in turn, as is the normal practice.


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