Introduction


DCS is a unique claims handling operation specialising in the control and administration of all classes of professional liability claims, including Professional Indemnity; Directors & Officers; Financial Lines and Liability & Property insurance. Our aim is to provide insurers with all the services expected of an in-house claims department, but without the excessive cost to the insurer of maintaining such departments. Additionally, with our versatile cost structure, insurers are better able to forecast claims handling costs and budget accordingly.


We believe that by providing an excellent claims service, our clients can benefit from a more profitable account and can ensure the loyalty of an insured, in a market where competition amongst insurers is ever increasing and business is more difficult to attract or retain.


Our primary business is the administration of claims portfolios on behalf of insurers, brokers and policyholders, although we also deal with specific cases on an ad hoc basis outside the scheme arrangements for example, where a conflict of interest has been declared by a number of insurers).


In addition to general claims administration, we also undertake Pre-renewal Risk Assessments, Claims Reviews, Delegated Underwriting Authority Audits and Regulatory Audits on behalf of a number of clients.


DCS also has subsidiary firms providing similar insurance-based solutions in Brisbane & Sydney, Australia (www.dcsclaims.com.au); Chicago, USA (www.dcs-na.com) and Hong Kong (www.dcsclaims.com.hk).


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