MIp7_0210:MI 2008 21/01/2010 17:13 Page 5
News and moves
07
What does a good firm look
like?
by government, lenders and the wider housing
community when dealing with a continuing
Moves
4 February: London, De Vere, Canary Wharf
rise in arrears and possessions. With lower
interest rates allowing some borrowers to
New chief financial ombudsman
9 February: Manchester, City Inn Manchester
appointed
11 February: Edinburgh, FSA Office
maintain repayments, it looks at what will
The board of the Financial Ombudsman Service has
16 February: London, De Vere, Canary Wharf
happen in 2010 when interest rates will
announced that it has appointed Natalie Ceeney
18 February: Manchester, Renaissance
inevitably rise. Have the 1000s of households CBE as chief ombudsman and chief executive - to
Manchester Hotel
currently taking advantage of government succeed Walter Merricks who stepped down in
support simply put off the inevitable? Has
October 2009 after ten years in the post.
Timings:
2009 being a perfect year to bed in changes in
Natalie Ceeney will join as chief ombudsman in
Registration 09:00 Start 09:30 Close 16:30
processes and procedures within lenders and
March 2010 from the National Archives, where she
to allow government initiatives to develop to
is chief executive and Keeper of the Public Records.
Lunch will be provided.
offer long term support?
She was formerly director of operations and
Fee: £425
services at the British Library - and previously led
Further details:
www.cml.org.uk
strategic consultancy projects across a range of
This FSA seminar aims to provide delegates,
11 February
industries at McKinsey & Company.
who work with small retail firm clients, with
the opportunity to discuss with FSA supervi-
Annual Legal Issues
Just Retirement appoints head of
sors what a good firm might look like. The
Conference
external affairs
seminar will be a mixture of presentation and
Just Retirement has announced the creation of an
case study and will focus on a number of dif-
Venue: Mayfair Conference Centre,
external affairs department and Scott Fulton,
associate director, has been appointed to new role.
ferent aspects of a small firm’s operation. For
17 Connaught Place, London, W2 2ES
The new function will bring together the group's
example, these aspects include senior manage-
marketing, research and public relations activities.
ment responsibilities, recruitment, training
Next year will be another year full of changes
As such, it aims to better harness the success of
and competence, monitoring, management
and challenges, especially with lenders review-
Just Retirement's brand and its market leadership
information, record keeping, the advice
ing their solicitor panels and the continued to the positioning of the group within its principal
process, complaints and FSA reporting.
concerns about the level of fraud in the pro- audiences.Scott Fulton has been appointed
Please note that this seminar will not provide
fessional.
associate director of external affairs and will have
a ‘one size fits all’ solution to small retail firms’
Further details:www.cml.org.uk
responsibility for managing these activities on
regulatory requirements.
behalf of David Cooper, executive director, sales
and marketing.
This seminar is part of the FSA’s series of
23 February
seminars aimed at third-party compliance
The State of the Economy: After Mark Jones joins LV=
consultants and in-house compliance officers
the financial meltdown
Mark Jones has joined LV= as head of protection,
who offer services to small FSA-regulated further strengthening the group's protection team,
firms. The sessions will be interactive and
Venue: Institute of Directors, London which enjoyed a 21% increase in business in 2009.
include a case study where appropriate.
Mark joins LV= from Friends Provident where, as
This considers the prospects for recovery in
head of protection marketing, he was responsible
for the development and promotion of protection
TrigoldCrystal roadshow
the UK and global economies. As we emerge
from the economic downturn, businesses, aca-
products and pricing. He has over 20 years'
experience in the protection market. In his new role
9 February
demics and governments alike have plenty to
Mark is responsible for growing and developing
9 March: Southampton
debate as they share their predictions for the
LV='s strong position in the protection market. This
23 March: Bristol
future and discuss prospects for the recovery
will include promoting a range of product, service
of the UK economy. Topics range from the
and marketing initiatives to support financial
TrigoldCrystal has announced the dates and
Bank of England's economic priorities to the advisers and their clients during 2010. Mark reports
to LV= customer solutions director, John Perks.
locations for its 2010 nationwide intermediary
impact of emerging markets on the global
Business Academy Road Shows.
economy.
NLA Board Director moves on
These free road shows feature a number of
Further details:
www.marketforce.eu.com
The National Landlords Association (NLA) has
presentations and demonstrations which
24 February
announced the resignation of Board Director
bring advisers the latest from TrigoldCrystal
Sussanne Chambers as she takes up her new role
and presents opportunities to increase sales
Future Housing Conference as managing director at HomeXperts Ltd, a
and make best use of technology in your busi-
property franchise business for landlords and
ness.
Venue: London
property professionals.
Sussanne was appointed to the Board in May
2009. Her appointment was then confirmed by
For TrigoldCrystal dates each month, check
The CML compiles a range of statistics on the
election of the membership at the Annual General
out our events diary at
UK housing and mortgage markets including
Meeting in November 2009. Unfortunately
www.mortgageintroducer.com
key data on mortgage lending, arrears and
possessions and market segments such as buy-
Sussanne's new appointment will prevent her from
9 February
to-let. This insight into the important role
carrying out her fiduciary duties as an NLA Board
housing plays in the economy is the basis on
Director.
Mortgage Arrears and
David Salusbury, Chairman, commenting on
which this conference programme is built. The
Possessions Conference
Sussanne's departure, said: "It is with regret that
detailed content will help all organizations
the NLA must begin 2010 with the departure of a
Location: Manchester
operating within the world of housing. board member. In her short time on the Board,
Further details:
www.cml.org.ukon the global Sussanne's enthusiasm and experience were
already beginning to make a significant contribution
Mortgage Arrears and Possessions Conference.
economy.
to the continued success and development of our
This looks at what lessons have been learned
Further details:
www.marketforce.eu.com
Association.”
www.mortgageintroducer.com February 2010 Mortgage Introducer
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