BOOKING CONDITIONS
payable, there will be an administration charge suppliers. Save as set out below, no liability is and a European Health Insurance Card. You can
of £1 together with an amount to cover agents’ accepted for personal illness, injury or death. obtain an EHIC on line at www.ehic.org.uk, by
Please take the time to read the following terms
commission where relevant.
and conditions carefully. They are the basis of the
We do accept responsibility for any personal
calling 0845 605 0707 or from your local Post
contract between yourself and PGL.
If this means paying more than 10% of the illness, injury or death which results from the
Office. For further information on the country to
holiday price, you will be entitled to cancel your negligent (as the word is understood in the
be visited, please check the Foreign and
A contract will exist between us when we have
holiday with a full refund of all money paid English Law) acts or omissions of any servant or
Commonwealth Office website
taken your booking and required payment. You
except for any premium paid to us for holiday agent, or any supplier, working on our behalf in
www.fco.gov.uk/en/travelling-and-living-
will then automatically receive a confirmation
insurance and amendment charges. Should you the provision of services or facilities to you and
overseas/ or visit ABTA’s website www.abta.com.
invoice detailing exactly what has been booked. If
decide to cancel because of this, you must whilst acting within the scope of their employment. ABTA
you think anything is incorrect please contact us
exercise your right to do so within 14 days from
straight away. All correspondence will be with the
the issue date printed on the surcharge advice.
Please note that we do not accept liability for any PGL Travel Ltd is a Member of ABTA with
person named on the confirmation invoice who
air or sea carriers whose individual conditions of membership number V2683. ABTA and ABTA
accepts the following conditions on behalf of all
The prices of our holidays abroad have been fixed carriageapplyandareoftensubjecttointernational Members help holidaymakers to get the most
participants. The contract between us is governed
according to an exchange rate of 1.110 Euros to agreements. We cannot be held responsible for from their travel and assist them when things do
by English Law and any dispute will be dealt with
£1 as published in the Financial Times on 23 the failure or inability of any equipment or not go according to plan. We are obliged to
under the exclusive jurisdiction of the courts of
Sept 2009. You will be notified 8 weeks before computer programme to recognise or correctly maintain a high standard of service to you by
England and Wales. Any monies paid to an
departure if a surcharge is due on your holiday. interpret or process any date as the true or ABTA’s Code of Conduct. For further information
appointed agent will be held by the agent for PGL
Cancelling your holiday or travel
correct date, or to continue to function correctly about ABTA, the Code of Conduct and the
until they are paid over to PGL. If you find that you cannot take your PGL holiday
beyond that date. arbitration scheme available to you if you have a
Your final payment and travel tickets
and have to cancel, for whatever reason, your
We cannot be held responsible for the loss of
complaint, contact ABTA, 30 Park Street,
enjoyment or additional expenses due to delays
London SE1 9EQ.
The balance of your account is payable not later
deposit will be forfeited to cover our costs. If we
or changes in any travel arrangements or other
Tel: 020 3117 0500 or www.abta.com.
than 12 weeks before holiday commencement. If
receive your written cancellation within 56 days
services which are caused by circumstances
Personal property
payment is not made by the due date, we reserve
of your holiday commencement date, higher
amounting to force majeure, such as, but not
the right to advise you of the cancellation of your
cancellation charges will be made, as follows: Your personal property, including baggage, is
limited to war, riot, civil commotion, act of God,
holiday booking and make a cancellation charge at
56 to 29 days prior to commencement – 30% of
your own responsibility at all times, unless any
Government action, epidemic, disease, natural
theappropriaterate.Fullpaymentmustaccompany
the total holiday price
loss or damage is due to our negligence or
disaster, industrial dispute or adverse weather
bookings made within 12 weeks of departure.
failure to carry out our responsibility. Please note
28 to 15 days prior to commencement – 45% of
conditions. We can only be liable for the
that an adventure holiday is not the place to bring
ThePackageTravel,PackageHolidaysandPackage
the total holiday price
provision of special requests where we have
mobile phones, expensive watches, jewellery or
Tours Regulations 1992 require us to provide
14 to 1 days prior to commencement – 100% of
confirmed their availability in writing.
other precious items which may not be covered
security for the monies that you pay for the holiday
the total holiday price
Should you or any member of your party have the
by the PGL insurance.
bookedfromthisbrochureandforyourrepatriation
misfortune to suffer illness, injury or death
in the event of our insolvency. We provide this
On or after the commencement date – 100% of
Photography
during the period of your holiday, arising out of
security by way of a bond held by ABTA.
the total holiday price
an activity which does not form part of the
We regularly take photographs and videos for
Changing your booking or travel
The date of effective cancellation is calculated on
the day of receipt of written advice in our
arrangements made by us, we shall, where
promotional and training purposes. If you do not
If,afteryouhaveconfirmedyourbooking,youwish
Reservations Department.
appropriate, and subject to our reasonable
want any member of your family to appear in
tomakeanyalterations,anadministrationchargeof
discretion and prior agreement, give you and
these, you must write to PGL Customer Service
£25willbemadeperamend.Anysuchamendment
Coach/ferry travel costs are forfeited unless your family every help that we can by way of
and inform PGL staff on arrival at the centre.
may be telephoned to PGL in the first instance
written cancellation is received more than 14 initial assistance, including initial legal costs
Data Protection
but must be confirmed in writing immediately
days prior to holiday commencement. Your PGL associated there with, up to a maximum value of The personal information requested at the time of
thereafter with the appropriate amount enclosed.
holiday insurance may cover the cost of £5,000 per booking form. You must request such booking and on subsequent proformas is held on
However, if a major amendment is requested less
cancellation. If in doubt don’t hesitate to contact assistance within 90 days from the date of the computer and required to allow our employees,
than 8 weeks prior to the starting date of the
our brokers, Fogg Travel Insurance Services, on misadventure and in the event of there being a agents, sub-contractors and suppliers to provide
holiday, we reserve the right to treat your request
01623 631 331. successful claim for costs against a third party or the promised holiday to our normal high
as a cancellation and charge the appropriate
Any complaints?
there being suitable insurance policies in force, standards. By providing us with the information
cancellation fee as detailed below.
If there is any problem with the holiday, we want
the costs incurred by PGL shall be recoverable required for booking you are deemed to accept
Inorderthatallourstaffhavethecorrectinformation
to hear about this as soon as possible. Any
from yourselves. the above and to have gained consent from all
we cannot accept additions or alterations to
concerns should be brought to the attention of We shall not be liable in respect of any loss of
members of your party to disclose their details to
coach/ferry travel arrangements within 7 days of
the Centre Manager/senior member of staff profits, damage to goodwill or any type of
us. At the time of booking or requesting a
the commencement of the holiday.
immediately and we will do our utmost to put special, indirect or consequential loss even if
brochure, whichever is sooner you will be asked
If we are forced to make changes
things right for you. Please note that we are not such loss was reasonably foreseeable or we have
if you wish to receive future mailings from PGL
responsible for any issue, which you were aware been advised of the possibility of you incurring
and/or carefully selected third parties. If you do
PGL will do its utmost to provide all of the
of but did not bring to our attention during your the same. Subject to the above, and excluding
not wish to receive these mailings, please advise
arrangements that have been confirmed, but must
holiday. Any reported issue, which has not been liability for death or personal injury, our liability
at the time. If you wish to confirm or change your
reserve the right to alter or cancel any activities,
resolved to your satisfaction during your holiday, shall be limited to £15,000 pounds sterling in
status, please contact the PGL Marketing
accommodation or other arrangements, including
should be advised in writing to PGL within 28 respect to any one claim.
Department, Alton Court, Penyard Lane, Ross-
escorted travel, if operational, weather or other
days of the end of your holiday.
on-Wye, HR9 5GL. Please refer to our website at
considerations so dictate.
Your responsibility
www.pgl.co.uk for details of our privacy policy.
If you are still unhappy, your complaint may be
If we have to make a major change to your holiday,
referred to arbitration under a special scheme
It is the responsibility of the person making the Finally
we will offer a suitable alternative if available, or
arranged by the Association of British Travel
booking to fully advise PGL of any disabilities,
100% refund, if we are not able, in our opinion, to
Agents in conjunction with the Institute of
social or behavioural problems that a member of
The details announced in this brochure are
offer an alternative that is sufficiently comparable.
Arbitrators. This scheme provides for a simple
the party currently has, or has recently
published in good faith in November 2009.
Compensation will be paid as below if we have to
and inexpensive method of arbitration on
experienced, which might affect them or other
make a major change to your holiday within 8
documents alone, with restricted liability on a
guests during the holiday. We will be pleased to
weeks of holiday commencement, unless the
customer in respect of costs. The scheme does
advise you whether we have the staff and
change is due to circumstances beyond our
not apply to claims for an amount greater than
facilities to provide an appropriate holiday in
reasonable control, including but not limited to
£5,000 per person. There is also a limit of
these circumstances, with particular reference to
war, riot, civil commotion, act of God, industrial
£25,000 per booking form. Neither does it apply
such considerations as access, successful
dispute, Government action, epidemic, disease,
to claims which are solely or mainly in respect of
participation and health and safety.
adverse weather or natural disaster.
physical injury or illness or the consequences of
The person making the booking also accepts
56–29 days 10% of holiday price
such injury or illness. The scheme can however
responsibility for advising PGL of dietary
28–15 days 15% of holiday price
deal with compensation claims involving minor
requirements and swimming ability of all
injury or illness, subject to a limit of £1,000 per
members of the party.
14 days or less 25% of holiday price
person. Application for arbitration must be made
We reserve the right to exclude any person after
The price of your holiday is subject to surcharge
within 9 months of return from holiday.
holiday commencement if his/her behaviour is
due to unforseen increases in fuel costs,
Further details can be supplied by ABTA on
incompatible with the general enjoyment and
Government imposed increases e.g. changes in
request. Their address is: 30 Park Street,
wellbeing of others. The person making the
VAT or adverse currency exchange rate variations.
London SE1 9EQ.
booking accepts responsibility for any
Even in this case, we will absorb an amount
Our responsibility repatriation costs incurred together with any
equivalent to 2% of the holiday price which PGL accepts responsibility for those elements of
additional costs incurred at the centre.
excludes insurance premiums and any the holiday arrangements which are under our For overseas holidays, please note that it is your
amendment charges. Only amounts in excess of direct control, and for the acts and/or omissions responsibility to ensure that all members of the
this2%willbesurchargedbut,whereasurchargeis of our employees, agents, sub-contractors and party are in possession of a 5 or 10 year passport
www.pgl.co.uk
|
call 0844 371 2424 47
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