14th Dec Pixelk.e$S:Layout 1 10/12/2009 23:41 Page 22
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S N I P P E T S PRODUCTS IN DEPTH
EXCELLENCE FOR
REDBOX AND RICOH
ONLINE RETAILER
Stockport On-line retailer, MEET THE PUBLIC
Tantronics Limited has been
awarded the 2009 BizRate Circle The Ricoh GXR camera and The Ricoh show day event was a busy Dursley. "I had imagined that we
of Excellence award which accessories had its first public showing one with many Ricoh cameras sold on were in for another mini system with a
represents a select group of at the recently rebranded Redbox the day for this Platinum Ricoh Dealer. range of lenses etc. This is a really
merchants recognised for their Cameras on the 21st November. Adam has recently renamed his retail bold move from Ricoh and I can see
outstanding achievement in Proprietor Adam Miles and his staff business from Adams Photographic to the many advantages of their
customer satisfaction. Since 2008, were very impressed with the new Redbox Cameras, which he believes is a approach.
BizRate has been recognising camera (to quote Adam, 'I would strong brand name that will be easy to The ability to change lens and best
merchants within their network definitely buy one!'). Adam remarked remember. The shop is situated in the suited sensor in any environment,
who exhibit a dedication to that he would like to see more prime busy town of Tunbridge Wells in Kent, without the risk of dust entering the
customer service by: fast lenses to compliment the new not far from the famous 'Pantiles'. camera is a stroke of genius.
Consistently obtaining direct system. The GXR Interchangeable Unit Camera Particularly liked the 50mm macro,
customer feedback and receiving The camera created a lot of interest on System was initially demonstrated to which when on the camera felt
top ratings from those customers. the day with visitors wanting to know press and dealers at a series of events in absolutely superb. Looking forward
In 2009, over 2,000 online more about the new camera and the London. Initial comments were very to see where else Ricoh take this in the
merchants in the UK were proposed system to follow next year. positive - even ones of surprise. The new future."
considered for an award. GXR is an interchangeable unit camera
Tantronics was 1 of only 20 system in which lenses are changed by
winners who consistently obtained using a slide-in mount system to attach
feedback from their customers camera units to the body. The lens,
throughout the award year period image sensor, and image processing
and received the highest ratings. engine are integrated into the camera
units so the body itself does not contain
FOTOINSIGHT an image sensor.
EXPANSION "Frankly the moment we saw this at the
FotoInsight has been offering launch in London it was the last thing
photo processing and a range that we were expecting," commented
of gift items to consumers and Mark Williams, of Clifton Cameras in
businesses in Europe through
its website since November
COMMENT
2003.
Now the company has
HIGH ST V INTERNET
feedback, no embrace of warmth and
announced the start of its
welcoming attitude. Greet your
Danish and Swedish services:
JEFF SCOWEN SAY S: PLAY TO YOUR STRENGTHS
customer with a simple smile (when did
FotoInsight Nordic.
the net last smile at you?) Ask them then
Over the its first six years the
what the weather is like outside; a great
business has expanded, selling
It wasn't long ago that we all feared getting behind the wheel of your actual British opener. Friendly contact and a
photographic paper prints in
regular shops were doomed, overtaken car? Sitting at home drinking your genuine interest in peoples' wellbeing
the UK and 30 European
by the hi-tech new kid on the block and cheap supermarket beer or going out not only make us all feel good and
countries in seven languages.
consigned to history like audio tape round the pub socialising with your useful but is also additive to those who
The Cambridge company
and analogue dial-up. But shops have mates? You get the picture. They can receive it. Your success will show in that
started a German operation in
survived, some are even flourishing. A both be OK. It's not necessarily a if after handling the goods they buy,
June 2005, Italian in October
study of these successes can reveal the question of which is better. High street rather than saying those dreaded
2005, Spanish in February
way. shopping and internet shopping offer words: 'I'll think about it', aka: 'Now I'll
2006 and French in April
In pre-broadband days (remember different experiences. You want cheap? go and buy it a little cheaper on the
2007, apart from its original
that?) shopping on the net was a real You want fast convenience? You want net'.
English language services.
non-starter. Painfully slow operation quick price comparison and massive By correct attitude and overall
Each of the international web
allied with payment security issues and selection? Then shop on the net. But if presentation of the shopping
services is covered by a web
unfamiliarity meant that it was no you want an event, advice, a quality of experience you are saying: 'I am here
and customer service team
contest. Real progress came with experience, visual delights and an for you now and in the future to help.
with native speakers.
broadband and the public's confidence interaction with others, then go out But most importantly, I am here to
Speedy delivery all over
with remote shopping and their love shopping. A sandwich: Fast, enthuse and delight you with 'real'
Europe are achieved by the
affair with the internet has blossomed inexpensive and quite filling or a meal interaction in a bright-light, warm,
use of six strategically located
ever since. Growth continues on the net out: Dearer and less convenient but colourful, welcoming and friendly
production sites, to ensure that
but slower than the exponential rate of usually a far more rewarding atmosphere'.
all photo gift orders placed
a while ago. experience. It is a challenge, but it is one that is here
before the 14th of December
I guess it's all a question of virtual So for success consider primarily what to sharpen up our minds. Through
will be delivered in the UK and
reality versus 'real' reality. What do you the internet can never offer and offer positive thought and applied
Ireland in time for Christmas.
prefer? Sitting in front of your PS3 that with skill and enthusiasm. The intelligence this battle should be fought
playing the latest car driving game or internet offers no real physical and can be won!
022 PIXEL
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