Buildings Performance
Soft services and
Building sector categories for benchmarking
3% 7%
energy data
2%
11%
The BSRIA benchmarking network collects soft
10%
services cost data for cleaning, catering and
3% 7%
Data Centre
2%
security. As with maintenance, we collect data on
11% Library
the influences that affect the cost of these services.
2%
Premium Offices
10%
Our results show that premium offices, which are
Hospital
3% 7%
5%
Data Centre
generally customer-facing, have a higher standard
Fire Stations
2%
Library
11%
of cleaning than average offices, which is reflected
2%
Halls of residence
Premium Offices
in the cost/m² price difference.
Estates
10% Hospital
The total kgCO2/kWh per m² has been calculated
5% Office
D
Fi
a
re
ta
S
C
ta
e
t
n
io
tr
n
e
s
11%
Education Facilities
for each category of building. Premium offices and
L
H
ib
al
r
l
a
s
r

y
of residence
2% Leisure Facilities
education facilities are the largest creators of CO2
P
Es
re
ta
m
te
iu
s
m Offices
and for general offices the data ranged from 86 to
H
Of
o
f
s
ic
p
e
ital
41%
5%
11% F
E
i
d
r
u
e
c
S
a
t
t
a
io
ti
n
o

n
F
s
167 kgCO2/kWh per m². The lowest producers of
acilities
8%
H
Le
a
is
ll
u
s
r
o
e
f


F
r
a
e
c
s
i
i
l
d
it
e
ie
n
s
ce
kgCO2/kWh per m² in the network are the halls of
Estates
residence. The cost of electricity, gas and water
This chart shows the make-up of the 50 buildings belonging to the BSRIA
O

ffice
per m² are also covered. Operations
41%
and Maintenance Benchmarking Network,
8%
by
1
building
1%
type
Education Facilities
40%
Leisure Facilities
Not Important
> these anomalies can be controlled. Having good Cr
35%
iteria for selection of M&E contractors
Important
Very Important
benchmarking data ensures visibility of costs and
41%
4
3
0
0
%
%
8%
can reduce the need for service providers to have to
Not Important
defend their spending. Comparison to a benchmark 3
2
5
5
%
%
Important
can also be used as a tool to drive change within an
Very Important
organisation. People who can see a reason for change
3
4
2
0
0
0
%
%
%
will generally respond more positively.
Not Important
2
1
5
5
%
%
The aim of benchmarking is shifting and is now
35% Important
Very Important
heavily concerned with making our buildings more 2
3
1
0
0
0
%
%
%
sustainable, rather than just making them cost-
effective.
15
25
5
%
%
%
10
0
%
%
KPIs
20%
Approach Financial Health & Third party Location Price Quality Range of Reputation Staffing
Stability Safety use Services levels
Benchmarking is increasingly used as a mechanism
5%
15%
to measure the performance of contractors or in-
house maintenance teams. It can also be used as
205%
10%
Approach Financial Health & Third party Location Price Quality Range of Reputation Staffing
a basis for setting targets to encourage improved
Stability Safety use Services
% of response
le
s
v
2
e
0
ls
06
% of responses 2005
5%
performance. Key performance indicators are now This
20% graph shows the percentage of clients who ranked each of these selection criteria by level of
widely used by service providers, to identify areas of
2importance.5%
0%
strength and weakness, and by clients to set targets for
Approach Financial Health & Third party Location Price Quality Range of R
%
ep
o
u
f
t

a
r
t
e
i
s
o
p
n
onse
S
s
t

a
2
f
0
fi
0
n
6
g
15%
Stability Safety use Services
% of responses
le
2
v
0
e
0
ls
5
their suppliers. These targets should be realistic and
2
Ener
0%
gy-saving technologies and initiatives
achievable, but also slightly stretching based on current
2150%%
and past performance.
15% % of responses 2006
KPI feedback can also be used as a supply-chain
% of responses 2005
measure to assist in making decisions for future
205%%
procurement and extension of contracts, etc. For
10%
example, one NHS client reported that a company 150%%
BMS Invertor Lighting Low Low BMS Energy Solar CHP Rotary Raise Reduce
was awarded a seven-year contract because it could
5%
network drives control flush energy stand M&T shading HE internal working
WC’s office alone temp hrs
demonstrate having a KPI programme.
10%
equip
It is a complex picture, and there are many elements
0%
involved, but one thing is certain: unless the industry
BMS Invertor Lighting Low Low BMS Energy Solar CHP Rotary Raise Reduce
network drives control flush energy stand M&T shading HE internal working
5%
improves its ability to measure and monitor client
WC’s office alone temp hrs
equip
satisfaction, it will not be able to deliver the “new
professionalism” needed to improve the ongoing
0%
BMS Invertor Lighting Low Low BMS Energy Solar CHP Rotary Raise Reduce
performance of our built environment. l
network drives control flush energy stand M&T shading HE internal working
WC’s office alone temp hrs
equip
Nigel Anderson is head of design and FM innovation and
Many businesses are now looking to measure, benchmark and reduce their energy consumption.
Jo Harris is FM engineering team leader at the buildings The network questionnaire for the last two years has asked respondents about their energy-saving
research body BSRIA. www.bsria.co.uk
technologies and initiatives
46 CIBSE Journal May 2009 www.cibsejournal.com
CIBSEmay09 pp44-46 BSRIA.indd 46 4/30/09 5:44:43 PM
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