SOURCING & LOGISTICS Sponsored by
1st Row – Tierra Goldston, Keith Kissinger, Robert Snowden, Jackson Leo, Danielle Bermea, Christina Villarreal 2nd Row – Cathy Thorne, Sheena Williams, Fran Newsome, Enrique Lizama, Emily Wren 3rd Row – Alberto Rocha, Edward Anderson, Annie Arnold, Abigail Kinzel, Cara Eason 4th Row – Terry Pitts, Gabriel Toledo, Brooke Lenderink, Hussam Bachour, Tim Garret 5th Row – Ryan Senesac, Jake Morgan Alan Holmgren
UChicago Medicine supply
pre-, peri- and now post-pandemic by Rick Dana Barlow
W
hen a healthcare organization nur- tures myriad plans and processes fortifi ed by teams of people, out-
fi tted with relevant technology, rooted in customer service, and defi ned performance measurement parameters, then that organi- zation can navigate around and negotiate through even the most challenging clinical, fi nancial, and operational storms. Like a global pandemic, for example, which rattled the healthcare industry from 2020 through earlier this year, disrupting supply chains made evident among the bur- geoning reports of backorders and stock- outs, dealing a crippling (but not fatal) blow to just-in-time distribution. Some facilities were able to bob and weave, dodge and weather the aftershocks
of the pandemic using creative foresight, prudent demand planning, and rela- tionships with alternative and auxil- iary suppliers that may have seemed a bit unorthodox. Through years of pre-pandemic develop- ment, the Supply Chain & Support Services team at UChicago Medicine, nestled in the Hyde Park neighborhood on the south side of the city, has solidifi ed their infrastruc- ture based on a keenly balanced equation. Meeting or exceeding key performance indicators and other fi nancial and oper- ational benchmarks and measurements, plus teamwork ingenuity and technolog- ical implementation, have generated clin- ical respect and trust, as well as notable fi nancial and operational outcomes. Such
chain team always on the go People, processes, planning, propelled success
Supply Chain is the Best
cake that clinical partners gave to team as a thank you for all the
work in mitigating supply disruptions
efforts and achievements not only earned them a festive cake (topped with University of Chicago Maroon red strawberries) but also the 2023 Supply Chain Department of the Year by Healthcare Purchasing News. UChicago Medicine (UCM) becomes the 20th healthcare provider to be honored with this prestigious designation.
Women in supply chain operations leadership and inventory planning 6 August 2023 • HEALTHCARE PURCHASING NEWS •
hpnonline.com
All about accountability UCM’s Supply Chain team recognizes accountability as one of the elementary underpinnings of improving performance and maintaining trust with customers. All sub-teams within the group consis- tently monitor a number of key metrics and performance indicators across depart- ments, including open orders, orders per day, packages received against purchase orders, fi ll rates, stockouts, inventory dol- lars on hand, internal backorders, invoice discrepancies, and days sales outstanding (DSO) for cash fl ow. “I do believe these are fundamental KPIs that all supply chains should measure,” said Eric Tritch, UCM’s vice president, Supply Chain & Support Services. “There could be some slight tweaks, but you need measures of your performance to your stakeholders. You need to be laser-fo- cused on how you can make the lives of your patients and end users better and
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