HSPA VIEWPOINT


Critical steps for sterile processing staff improvement


by Tony Thurmond, CRCST, CIS, CHL, FCS C


ommitting to ongoing professional development and knowledge advancement is the best way for Ster-


ile Processing (SP) professionals to gain the trust, respect and recognition they deserve within their healthcare organizations. Such dedication to one’s professional growth can put SP technicians on the path to leadership roles and other advancement opportunities. While every SP professional’s career journey will differ, the following are some solid steps all members of the team can take to broaden their knowledge and skillsets and boost their on-the-ob confi dence and satisfaction.


Focus on the positive


SP technicians should strive to distance themselves in a healthy way from depart- mental peers who tend to be negative or fail to consistently demonstrate a commitment to quality and service excellence. Many SP professionals have worked with someone who does just enough to get by, routinely exudes negativity in the workplace or perhaps downplays their teammates’ con- tributions. Rather than being drawn into the negativity, it’s vital to stay positive and focused on the department’s core mis- sion: delivering quality service and clean, sterile and well-functioning instruments to healthcare customers, all in the name of quality patient care.


Take stock of goals, strengths and weaknesses


All healthcare professionals, and certainly those in  departments, benefi t by taking time to refl ect on their professional stand- ing. It can be helpful to write down one’s strengths, weaknesses and short- and long-term goals. From there, it can be better determined what is needed to help advance one’s professional journey.


If the goal is to gain more job knowledge


or attain certifi cation or more departmen- tal responsibilities, for example, it will be important to assess what is needed to reach


those goals. A departmental educator or manager can serve as an effective ally and mentor and can help determine the staff member’s best path, while also taking into consideration the person’s preferred learn- ing style. Does the employee learn best by reading or hands-on demonstration? Are there certain professional strengths that can be better leveraged within the department or, perhaps, a skill that needs improving in order to advance in the department? Taking a closer look at oneself can be a revealing and positive step in the profes- sional journey.


It is also important for SP professionals


to refl ect on how they wish to be seen in the department and the type of teammate they aspire to become. Are they viewed as a confi dent person or someone who is insecure in facets of their knowledge and abilities? Are they a strong mentor to their teammates or do they wish to become a better leader, even in their existing role? Are they eager to assume more challenges and responsibilities? SP professionals must search within to learn more about them- selves and how they respond (or wish to respond) to various situations, challenges and opportunities. Job knowledge simply won’t be very helpful if SP professionals do not know how and when to apply it most effectively.


Be inquisitive—and escape one’s comfort zone How many times have we SP professionals had a question but felt it wasn’t the best time to ask—or we were simply too embar- rassed to ask for fear of judgment? Asking questions leads to some of the best learning opportunities. Valuable knowledge can be gained by someone who does not know all the answers but is open and eager to learn- ing and seeking solutions. At the same time, SP professionals must reach beyond their comfort zones to stretch their skillsets and embrace more professional opportunities. Often,


30 May 2022 • HEALTHCARE PURCHASING NEWS • hpnonline.com


SP staff members wait for others to speak up, and critical time can be lost correcting oversights or resolving confl icts. eaving one’s comfort zone can be unpleasant and unsettling but doing so leads to new experiences, insights and opportunities for improvement. I urge every technician to expand their comfort zone beyond the walls of their department, aim to become a subject-matter expert and help others broaden their knowledge.


I encourage all SP professionals, regard-


less of title or tenure, to begin exploring and actively pursuing new learning and growth opportunities—and not let self-doubt or others’ negativity deter them. Our roles in the delivery of safe, high-quality patient care should lead us all to continuously eval- uate our strengths and weaknesses and seek ways to improve our knowledge and skills in the name of professionalism and service ecellence. oing so will benefi t ourselves, our teammates, our customers and facilities and, especially, our patients. HPN


Tony Thurmond, CRCST, CIS, CHL, FCS, serves as Sterile Processing Manager for Dayton Chil- dren’s Hospital in Day- ton, Ohio. He is also a Past-President of the Healthcare Sterile Processing Associa- tion and currently serves as a director on the association’s Board of Directors.


Photo credit: Jo Panuwat D stock.adobe.com


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