BOOKING TERMS & CONDITIONS


Bookings are only confirmed upon receipt of a signed booking form together with £10.00 per person non-refundable, non-transferable deposit and written receipt issued by the Hotel. Full payment is required for bookings made within 28 days prior to the event.


Balance payment is due no less than 28 days prior to the event. Failure to make payment by the due date will result in the cancellation of the booking without prior notification and the spaces offered for re-sale. Once balance payment has been made no refunds will be given.


Prices are quoted inclusive of VAT at the current rate. However, should there be any change in this tax because of government policy we reserve the right to amend it as necessary.


All alterations to bookings must be confirmed in writing.


Please notify the Hotel of any special dietary requirements no less than 14 working days prior to your event.


All Christmas bookings require food and wine selection pre-ordered at least 14 days before the event date.


To ensure the success of all our events, the Hotel reserves the right to refuse admission or escort from our premises any guest whose behaviour is deemed inappropriate.


No beverages other than those bought on the Hotel premises may be consumed.


Accommodation bookings must be guaranteed with a credit card, and group bookings will be subject to appropriate terms and conditions.


In the unlikely event that an event should fail to reach minimum numbers, the Hotel reserves the right to cancel or consolidate events. An alternative date or full refund will be offered.


Dress code for all parties is smart attire with no trainers or jeans.


Please note that for any bookings of 10 people or more, a separate contract will need to be signed.


Please contact our Christmas Co ordinator on 020 8573 6162 or email: christmas@mlondonheathrow.com


Allergen Statement:


All our food is prepared in a kitchen where all or some of the below mentioned food allergens are present. Our menu descriptions do not include all ingredients. If you have a food allergy or intolerance, please do let us know. Full allergen information is available.


Allergens: Gluten, Crustaceans, Molluscs, Egg, Fish, Peanuts, Tree nuts, Soya, Milk, Celery, Mustard, Sesame, Lupin, Sulphites


For more information on our festive events and offers please contact us on: 020 8573 6162


christmas@mlondonheathrow.com mlondonheathrow.com


Mercure London - Heathrow Airport North, Shepiston Lane, Hayes, London UB3 1LP


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