Company News
National finalist award recognises Mirka’s commitment to customer
service Decades of experience and a strong commitment to product development has seen Mirka become a pioneering specialist in flexible abrasives and revolutionary, patented products which allow customers to enjoy a truly dust- free surface finishing process. The growing Mirka Power Tools
department develops and manufactures advanced sanding and polishing machines, providing outstanding ergonomic and functional benefits to users. In recognition of its commitment to
high-quality customer service, Mirka UK has been nominated as a national finalist for the Institute of Customer Service’s Customer Commitment Award. The award recognises customer service excellence demonstrated by businesses within the UK, and the winner will be announced at the 2018 UK Customer Satisfaction Awards ceremony on 6 March 2018 at the London Hilton Park Lane. The judges selected Mirka as one of the 10 finalists, as it differentiated itself
from the competition by having a strong commitment to a customer oriented culture within the business and demonstrated its ability to provide consistent customer service excellence. Craig Daycock, managing director of Mirka UK, says, “We’re delighted to be
nominated for this award. Our mantra is ‘quality from start to finish’ and this is what we continually aim to deliver to our customers, whether they are a large group or a single operator. We are committed to investing in the customer service process we offer to ensure that it continues to evolve enabling our customers to stay ahead by being flexible, efficient and agile to address the ever-changing needs of their customers.” For further details please visit
enquiries.uk@
mirka.com or telephone Tel. +44
(0)1908 866100 Get Online with the
New Sika Everbuild Website Everbuild – A Sika Company are excited to announce the launch of their brand new responsive website, filled with fantastic features to give an improved user experience whether browsing on a computer, phone or tablet.
The new look
website makes it easier than ever for existing Sika Everbuild account holders to place orders online thanks to the new log in feature allowing customers to register for a log in allowing products to be added to the pallet. The new system will also keep a
record of past orders
allowing the same products to be instantly added to the pallet time and time again. Another handy new feature to be added to the site is the Downloads section
allowing individual or multiple datasheets to be downloaded quickly and easily, ideal for when you need any type of datasheet on multiple products. With lots of other fantastic features including an improved search facility which
now predicts what is being typed to help find products more quickly, an FAQ section answering all common questions and a quick contact form to get in touch whenever assistance is needed, the new website is bigger and better than ever. Visit
www.everbuild.co.uk today to discover it for yourself today.
22 ToolBUSINESS+HIRE
www.toolbusiness.co.uk
New applications engineering team To support our growing business, Master Abrasives has set up an applications engineering team dedicated to providing customers with technical support in a range of applications. The team will be managed by Ian Meredith, Applications Engineering Manager,
who has vast experience in a range of applications as a qualified apprentice-trained engineer and many years’ experience in the bearing, diamond dressing tool and abrasive industries. Martin Stevens will be joining the team as Applications Engineer for both
abrasives and grinding machines. Martin is also an apprentice-trained qualified engineer with over 30 years’ experience in industry and recent technical training on grinding machines, making him a key part of the team’s customer-facing support. Kelly Warrington, Sales Co-ordinator, will provide vital assistance from the
office as part of this team. Kelly has been with us for 2 years and has been working closely with Ian in providing customer quotes and information on our precision product range. New addition to the sales team We’re pleased to welcome Dave Beeby as a new member of the Master sales
team! Dave will be taking over the Midlands area from Martin Stevens in his role as
Technical Sales Representative. He has a background and valuable experience in the abrasive industry so will be a great asset to our national sales team! Admin & customer service department We’re pleased to announce that Jade Cotton has joined our customer service
team, moving from her previous role here in administration. Jade is now being trained on products and processes for her new position as Sales Co-ordinator and looks forward to dealing with our customers and their enquiries. We’re also happy to advise that Connor Massie has been appointed to take up
Jade’s previous role as Office Administrator. Connor has been working in our production and stores departments so has a good knowledge of our system and will be a great addition to our administration team. Congratulations to you both, we wish you the best in your new roles! Export & marketing department With our export and marketing activity increasing, we’re pleased to announce
that Noora Kauppi has been appointed as Export and Marketing Executive. In the next few weeks, Noora will be working alongside our Marketing Manager, Abigail Charlton. Abigail has decided to move on from the company and will pass her marketing responsibilities to Noora and MD Paul Batson when she leaves. However, Abigail will be working as our marketing consultant and will continue to support our marketing activities. Congratulations to Noora on her new role and we wish them both the best for the future. For further information please go to
www.master-abrasives.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28
