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CCR2 – Alternative Lending Published in October’s edition of CCRMagazine


Alternative lenders have become a major new force in the industry, providing dynamism and fresh thinking. Without existing legacy systems and practices, they can often move with speed and take advantage of technological developments that larger lenders cannot. However, with such dynamism comes challenges, in an industry where compliance and treating customers fairly must be at the heart of everything. A careful balance must be kept between speed and efficiency of service, and the need to provide the right offering to meet the individual customer’s needs. This important edition of CCR2 will review how the alternative-lending sector is facing up to this challenge and how technology is proving to be a differentiator between the best organisations and the rest. Possible articles may include:


l Ensuring you are treating customers as individuals. l What role can outsourcing offer to alternative lenders?


l Getting your collections and legal processes right. l How technology can help you remain compliant. l Is debt sale appropriate for new lenders? l Working with vulnerable customers in the long term.


l What can established lenders learn from the new entrants?


l Using the learnings from your technology to improve staff training.


l The growing role of speech analytics. l Accessing the information that you need as an alternative lender.


l Call-recording technology to remain compliant. l Maintaining the dynamism as you grow.


Feature Focus – Collections technology For both consumer and commercial collectors, technology is increasingly at the very heart of efficient and fair activity in a time of stretched budgets.


How To Guide What are the advantages for new organisations of selling debt?


More Details If you would like to be part of this important edition of CCR2, or to contribute the Feature Focus or How To Guide, contact Gary Lucas on 07785 268404 or at gary@ccrmagazine.co.uk.


Deadlines Editorial – Tuesday 24 September


Advertising – Thursday 26 September


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