In Focus Commercial Credit
Unique global insight
CCI Credit Management Ltd (CCICM) is the world’s leading international debt recovery agency. CCICM is also the exclusive UK member of International Credit Exchange (ICE) – the world’s leading, largest, and most regulatory-compliant Partnership of collection agencies. Here, Carl Hackman – a CCICM director and the ICE CEO – gives an insight into the extensive range of completely compliant service solutions both this multi-award winning, UK company, and its unique Partnership, provide to clients
CCICMremains at the forefront of UK and international commercial and consumer collections after 35 years. We offer clients a complete range of both
core debt recovery, and ancillary – such as litigation, insolvency, and tracing – services. Based in North Wales with almost 70
staff, CCICM’s global clients include multi- nationals, lenders, governments and their departments, major health, social care and higher education bodies, and many SMB/Es. Ours is a fair, ethical, and transparent firm that prioritises innovation, creativity, and regulatory compliance. Privately owned, we continuously invest in all of our people and systems, to deliver global, client-driven, solutions and best practice.
Zero Reputational Risk All clients enjoy an end-to-end solution and receive the highest-quality service globally with zero reputational risk. One of our Core Objectives is to ensure that all risks are identified, managed, and mitigated. CCICM offers a bespoke service tailored
to clients’ individual needs. Our specialist teams of expert collectors, negotiators, and litigators, our ‘no-win no-fee’ pricing model around the world, and the highest possible recovery ratios, mean we always offer the best-value solution.
Treating Customers Fairly (TCF) All of our collectors are Financial Conduct Authority (FCA) regulated, trained in Treating Customers Fairly (TCF) – and to identify vulnerable ones – as well as handling the principles of data protection, complex protocols, and medical confidentiality.
Probate, Health Care, and Higher Education Such a compassionate collections environment is vital for CCICM’s Probate Recovery service. Here we ensure minimal additional stress for bereaved relatives in resolving third-party estate claims. We are also the only specialist healthcare
collections agency in the UK. For 35 years we have been the market leader in health and social care and currently work for around 80% of the NHS Hospital Trusts and Health Boards in England and Wales, as well as private hospitals and clinics. In 2019, CCICM was certified as NHS
Data Security & Protection (DSP) compliant. DSP supercedes the NHS Information Governance programme, for which we were the only collection agency since 2015 to be re-certified. Both programmes preserve the integrity of patient data and medical records when the NHS shares data with suppliers. In the Higher Education sector, we act
for many universities and colleges, recovering loans, tuition fees, and accommodation debts from UK and overseas students.
International Commercial High-Value CCICM specialises in managing international, commercial, high-value accounts both in the UK and overseas. Cross- border claims can be complex and expensive with serious adverse cost implications – unless properly and professionally handled. Wherever clients need a local presence
and expertise, CCICM can deliver an unrivalled ability to trace, litigate, and collect worldwide. Our ICE Partnership has 3,000 people in 90 offices covering
CCICM director & ICE CEO Carl Hackman
130 countries. We are all the most highly- regarded agencies, and each works to the highest compliance standards from a centralised IT platform.
CCICM In China For more than 15 years CCICM has successfully worked as the trusted partner with many household-name Chinese clients, including State and State-owned entities, as well as many large commercial organisations. We have just opened a registered office in Shanghai, China, with a Chief Representative Officer. This means we can regularly liaise directly with clients in-country and fully-mitigate their risk exposure across the globe.
Trade Credit Insurance CCICM has worked in partnership with major, global Trade Credit Insurance providers for many years, so knows this work is rarely straightforward. Our solutions range from financial re-structuring, negotiated settlements, asset recovery, and litigation. Clients can pursue legal claims globally
using CCICM’s litigation service. We manage their whole case, from Issue through to Enforcement, maintaining a positive dialogue to substantially increase recovery ratios.
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www.CCRMagazine.com November 2019
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