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In Reference Appointments & Updates


A debt-recovery company based in Gwynedd is proud to have been selected to attend a recent three-day, multi-sector, trade mission to Dublin in Ireland. Carl Hackman, strategic director of CCI


Credit Management Ltd (CCICM), thanked the Welsh Government for organising the mission and inviting him. He said: “It was a real pleasure to attend and network with so many entrepreneurial counterparts from both Wales and the Republic. “I explained how we can provide world-


class credit management advice, debt collection recovery, and lots of ancillary services such as litigation and insolvency, to commercial entities globally – particularly exporting businesses – and consumer companies based in Ireland.”


Chartsbridge has selected Civica to deliver an enterprise cloud solution for collections. Harnessing the capabilities of the cloud,


the platform comprises of five multi-channel integrated modules that together power the entire FCA-regulated collections and recovery process. This will provide Chartsbridge with improved visibility and control across regulated collections, recoveries and enforcement activities. John Ingram, founder of Chartsbridge,


said: “We have worked closely with Civica to build a first-to-market innovative solution which the company has developed through years of experience within the


Two financial services experts have joined Together as it expands its intermediary relationship team. Phil Quinn started his new position


as head of national accounts with the specialist lender this month as it continues to grow its share of the UK mortgage market. He will be joined by experienced


Nick Georgiades who joined the Just parent company Arum in 2019 has been appointed as the Managing Director of its subsidiary, six months after its launch in September. Just, the post litigation market integrator has grown fast


since launch adding over sixty customers to its list of clients and now provides High Court enforcement solutions for some of the largest writ issuers in the country. Mr Georgiades said: “I have been working closely with


Nick Georgiades


the Just team since launch and assisted in the development of the technology that underpins the business and the supporting frameworks, including those that support the appointment of our suppliers. “Having spent nine years at TDX, it is great to take the opportunity to


lead the Just proposition, with the benefit of previous learnings to make the business a success. I am excited about building Just to be the first-choice solution for all post litigation enforcement and collections.” Jamie Waller, Just founder and chairman said: “Nick is an expert in data,


collections and debt market integration and that makes him perfect for the job. I am looking forward to supporting him and his brilliant team.”


wider judicial services industry, but now deployed into the regulated collections sector for the first time.”


Swisscard AECS has optimized its early collections using FICO analytics leading to a 50% increase in revenue from billable collection expenses, a 40% reduction in net credit losses, a 30% reduction in account terminations whilst also lifting its Net Promotor Score for customers in collections by 11 points through improved customer interactions.


For its achievements, Swisscard won a 2019 FICO® Decisions Award for Debt Management. “With over 1.5 million cards in our


portfolio and a 28% share of the market, our growth strategy meant taking on new customers with an optimized risk-return profile,” said Ignazio Provinzano, head of risk operations at Swisscard. “We were concerned about the continuation of current high recovery results and higher collection account volumes as well as maintaining the high levels of service for which we are known, so we turned to FICO to help fine-tune our approach.”


Atradius Collections has appointed a new country director for the UK and Ireland. Yvette Gray has taken the helm at Atradius Collections – a business she helped bring to the UK 13 years ago. She said: “My focus for Atradius


Sally Precious Ward and Phil Quinn


business development and commercial relationship manager Sally Precious Ward, who is the group’s new regional account manager for the Midlands and the South West. Richard Tugwell, intermediary relationship director at Together, said: “I


am delighted to welcome Phil and Sally. It is fantastic to have brought on board two such well-respected industry professionals to further enhance our proposition in the mortgage market. “These two new appointments underline our deep commitment to intermediaries and our appetite to grow our presence even further.”


46 www.CCRMagazine.com


Collections is on continuous improvement; always striving to deliver the best results with best-in-class customer service. As international operators, we can make the difference to a company’s viability. Bad debt can easily cripple a business and our customers rely on our ability to recover debt from unpaid invoices across the globe both efficiently and effectively. “For me, Atradius Collections has a real family feel to it and is a great place to work.


March 2020


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