The Analysis News & Opinions


Partner: Aptean Respond Aptean Respond is an enterprise complaint management platform that supports every role in your customer experience team – from frontline staff and managers to team leaders and executives. Through configurable workflows and user-friendly dashboards,


Respond empowers your team to improve customer interactions, accelerate complaint resolution, and capture actionable insights to provide an outstanding customer experience. https://www.aptean.com/solutions/compliance-solutions/aptean- respond/


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Partner: Lantern An award winning Debt Purchase specialist, a rare GOLD accreditation from Investor In Customers (IIC) and a vulnerable customer base of 2.8m is why Lantern is consistently chosen as the trusted partner for lenders looking to sell customer portfolios where vulnerability is evident. Twelve years of building knowledge and expertise in managing


vulnerable customers carefully through the lens of our Single Customer View, across performing and non-performing debt portfolios, including DMP’s and IVA’s, has enabled Lantern to raise the industry bar in operational excellence. “Debt with a human touch”, is what we truly believe in and why Lantern is gaining increasing recognition as the specialist purchaser across vulnerability and customers experiencing financial difficulty. www.lanternuk.com


www.CCRMagazine.com August 2020


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