In Reference Appointments & Updates Appointments & Updates


panies create a win-win environment, increase agent productivity and retention, and foster a stronger corporate culture, which all contribute to higher customer satisfaction.”


Bristow & Sutor is resuming recruitment and hiring for Enforcement Agents (EAs), Collection Officers and several ad hoc roles within the business. Collections and enforcement agencies have been on the front-line of businesses affected by social distancing measures, but with government legislation allowing visits to resume next month, the company is looking to grow once again. Bristow & Sutor already directly employs


over 450 people across the UK to provide end-to-end debt collection and credit man- agement support for clients in local and central government, as well as the private sector. The inability to safely undertake vis- its and inspections in recent months saw EA members of staff furloughed and, despite technological investment ensuring customer


Just has appointed Victoria Oliver as its director of client development. Victoria has over 18 years’ experience working in debt recovery, having held senior roles at Fredrickson International, Lowell and Qualco. She said: “I know from first-hand experience what value


market integration brings to debt collection. Enforcement, in the past, has been left out of scope as integration has been considered problematic. Just has taken that challenge on, and already onboarded over 50 clients who are benefitting from a market integration approach. I am now looking forward to bringing my expertise to the executive team and introducing more creditors to the enhanced services that market integration brings.” Nick Georgiades, Just’s managing director added: “Having spent nine years


Victoria Oliver


of my career at TDX, the UK’s largest debt market integrator, I appreciate the skills, energy and tenacity required in this role when delivering such a new and innovative approach. Victoria has been though a similar experience with Qualco; this, together with her focus on ensuring that we do the right thing for customers, suppliers and debtors means she is just the person for the job. Having provided an integrator service to some of the largest Utilities and financial services companies in the UK, her experience will be a great enhancement to our executive team. I am delighted that she is joining us, and I am looking forward to see her transform and develop our stakeholder team.”


support staff remained available, almost all


Onguard, the FinTech company dedicated to redefining the order-to-cash payment process, has announced the appointment of Andy Bass as New Business Development Manager as the company continues its UK expansion and exploits new opportunities in the region. With more than 20 years’ experience within the IT indus-


try in the UK and Europe, he has held a number of senior roles including as the UK CEO of a major multinational, where he was charged with improving the company’s cash conversion cycle through direction and focus on reducing the monthly DSO position of the company. More recently he has held sales positions at a variety of SaaS-based busi-


Andy Bass


nesses operating in the accounts payable (AP) and accounts receivable (AR) automation and incentive payments space. Martin de Heus, VP of sales, said: “The UK is already an important market


for Onguard, and Andy brings added passion and experience to a growing UK team, as well as unique customer and sales experience. There has recently been a noticeable increase in interest from UK companies of all sizes seeking to fully automate their order-to-cash process from cash collection and allocation, to billings and risk management, and we are well placed to fulfill those needs.” Mr Bass added: “Onguard is the clear leader in the order-to-cash space and


has the ambition to invest in its business and people to take its customers to the next level of AR automation, which makes it an exciting company to join.”


August 2020 www.CCRMagazine.com


recruitment activity had to be placed on temporary hold. Andy Rose, CEO at Bristow & Sutor,


says, “At Bristow & Sutor, we remain advocates of the direct model of employment, so we are delighted to be able to resume hiring again. We have already seen a significant number of clients instruct us to prepare for sensitively making visits to their debtors. It is our committed intention, to the very best of our ability, to protect our workforce, ensure the safety of the vulnerable in our community and work with all partners and customers during these uncertain times.”


Credit Services Association (CSA), has appointed Chris Leslie as chief executive with effect from 1 August. A former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs, financial services regulation and consumer credit, he succeeds Peter Wallwork, who announced in December 2019 that he would be stepping down after 10 year.


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