CCR2 – Self-serve, AI, chatbots, technology Published in September’s edition of CCRMagazine
As the industry looks to the future, it increasingly needs to respond to a society where technology is an obligatory, and rapidly changing, way of life. Many younger customers have grown up only knowing a world based around technological means of communication, and expect the businesses that they interact with, to do so on their terms. So, with cost drivers meaning that headcounts are always under pressure, how can you ensure that you choose the right technologies and partners to meet the needs of your customers, and the regulators? Where can technological solutions blend with established knowledge and skills to deliver the best outcomes? These, and other key issues, will be up for debate in this important edition of CCR2. Subjects covered may include:
l What future technologies will impact most upon the credit, collections, and enforcement industry?
l Where should self-serve sit in your collections strategy? l How can AI help to improve your systems and training? l Ensuring that you remain compliant when using automated communication.
l How can chatbots support your agents for best results? l Understanding your customer’s needs and expectations from technology.
l Setting the right tone when dealing with Millenials. l What is meant by true optimisation? l How can you ensure that you are making the most of the technology you have?
l Taking a truly omnichannel approach. l Best practice in collections across shared-service centres. l The role of GDPR and data-protection rules. l What to look for in a software provider. l Keeping up with the fintechs.
Feature Focus – Enforcement Ensuring that the enforcement process is as smooth as possible for the benefit of both consumers and clients.
How To Guide How can you find a balance between responsible collections and achieving ROI?
More Details If you would like to be part of this important edition of CCR2, or to contribute the Feature Focus or How To Guide, contact Gary Lucas on 07785 268404 or at
gary@ccrmagazine.co.uk.
Deadlines Editorial – Tuesday 25 August
Advertising – Thursday 27 August
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