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Balancing risk with collections

Elliott Davies has appointed Andrew Charlton to a business development role in the North East, Cumbria and Scotland. He will be assisting with the development of Elliott Davies for High Court enforcement, commercial property, process serving, and tracing services. He will report directly to director Wayne Whitford.

Andrew Charlton

Mr Whitford said: “We are very pleased that Andrew is joining us and believe his skills and experience will be an asset to the company. He is well respected within the industry for his knowledge of court enforcement from a client prospective, as well as his personal contacts of 9,000 professionals in the UK.”

Restons Solicitors Limited assists a number of market leaders in the Debt Purchase, Finance and Utility sectors with both secured and unsecured collections.

Our fundamental understanding of commercial, reputational and compliance issues, together with a focused, proprietary interest in our clients’ receivables means that we continue to excel in terms of client satisfaction, recoveries and complaint avoidance.

To find out more about how our expertise can help you, contact Nigel Coe on 01925 661602 or or go to

This year High Court Enforcement Group has sponsored Sam Evans, a member of their Client Services team, as he prepares to run the London Marathon for Ronald McDonald House – Alder Hey. Ronald McDonald House provides free accommodation for parents and carers of critically ill children being treated at Alder Hey Hospital. In their 20 years, they have accommodated over 20,000 families in their 84 family rooms, with running costs solely raised by voluntary contributions.

To join in supporting this exceptional charity, please visit

Sue Chapple has been appointed as strategic account director at Indesser (TDX/Equifax Group). She was previously head of industrial and commercial revenue management at EDF Energy.

Marston Holdings has won the Responsible Approach to Consumers award at the British Credit Awards. The judges said: “Understanding that leadership is vital in creating a culture of customer first, Marston has demonstrated a clear approach to treating customers fairly and managing the most vulnerable in society.”

Chief executive, Gareth Hughes, won the Credit Professional of the Year award at the same event. He said: “Marston takes its responsibility to all of its customers seriously, and seeks to ensure that people are treated with fairness and respect.”

Thames Water has reduced bad debt by 11% in the last 12 months by using the FICO® Debt Manager™ collections system. As a result, Thames Water has been awarded the FICO Decisions Award for Debt Management.

“The introduction of Debt Manager 9 has allowed us to design our treatment strategies from the bottom-up — rather than building strategies to the system limitations, we built them to the business and customer needs,” said Ross Betts, Thames Water’s collections system, strategy & segmentation manager.

Themis Global has won the Third Party Debt Collection Team of the Year award at the CICM British Credit Awards.

46 March 2017

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