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The Analysis CSA


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majority of those members who went for FCA authorisation have now achieved it, that is only the beginning of their journey.


‘Supervision’, and getting used to a new Senior Managers and Certification Regime, is next and we will be working hard to ensure the resources and guidance are available to help members through the next stage in this regulatory process.


EU agenda


Outside of the FCA, we are seeing the agenda set for us by the EU in the form of a new General Data Protection Regulation (GDPR) – and it does not matter whatever Brexit looks like in the end, we will still be bound by this regulation or something very close.


We have used our resources effectively and successfully to lobby for changes to regulation and our immediate past-president Leigh Berkley is now carrying on the work that our chief executive, Peter Wallwork, started on the board of FENCA, to put in place a code for debt collection within the GDPR.


We should see some clear benefits from that work before the regulation goes live in May 2018.


Time for re-invention So what are we missing?


One of the things I am acutely aware of through the board roles I have held over the last 30 years, is the ever-present need for re-invention.


Improving efficiencies and cost reduction, by embracing new technology, is critical for everyone given the increase in the cost of compliance and regulation.


Set that against a backdrop of a change in the way the industry operates, and the reluctance or inability of clients to pay more to cover this, and I am sure you know what I am talking about.


12 www.CCRMagazine.co.uk


Conclusion


We have used our resources effectively and successfully to lobby for changes to regulation and our immediate past- president Leigh Berkley is now carrying on the work that our chief executive, Peter Wallwork, started on the board of FENCA, to put in place a code for debt collection within the GDPR


I want to build on our position as an organisation for the members, with even more benefits of membership, whilst retaining our consumer focus.


I want us to find ways in which we can help members be compliant and achieve accolades and badges of respectability for lower cost.


I want us to negotiate deals with key suppliers – like the one we are working on with Royal Mail, on behalf of our members.


And I want us to look to the future, but more revolutionary than that, I want us to look at how ‘future technology’ will impact our industry.


We have some exciting times ahead and plenty to do. Our aim is that the CSA will continue to keep pace with even our most ambitious members – large and small – and continue to lead the charge in demonstrating the professionalism of this industry. CCR


March 2017


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