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The Analysis News & Opinions


Awards applications are declared open


Applications for the Credit Excellence Award have been opened, as the industry looks to a more diverse future. This year, the awards scheme and virtal


ceremony will be sponsored by Arvato Financial Solutions. Stephen Kiely, editor of CCRMagazine,


said: “The awards have always shone a spotlight on the very best in the credit, collections, and enforcement industry, and, in these unique times, they will continue to do so. “As we all look forward to an improving


future, we hope the awards will give a positive focus for our industry, showcasing what makes us excellent. Now is the time to apply, so please contact me for an Application Pack.” The Credit Excellence Awards are unique


because applications for each category are open to the whole range of the industry in those sectors. So you can apply if you are an individual credit professional, a team, a consumer or commercial creditor, or a supplier company, or a product. Previously, the judges have looked for a range of key characteristics


from winning


entries, including:  Truly exceptional behaviour – the judges are eager to see behaviour that is genuinely exceptional within the sector.  Business leadership – has the candidate shown an ability to


drive the business


forward and inspire others, in areas such as thought-leadership and talent development?  Professional excellence and processes – has the


candidate shown true professionalism, carrying out their work in a way that is likely


Awards2022 In association with


Credit Excellence


to inspire others in the profession and to refl ect well on the industry as a whole?  Real results – do the results show that the candidate has been able


to improve the


revenues or profi tability of their own company or the customers they work with?  Industry innovation – has the candidate been truly innovative in their thinking?  Customer focus – has the candidate shown a genuine desire to ‘go the extra mile’ to benefi t customers?  Social responsibility – has the candidate shown true social responsibility, always thinking what is right for their customers and for the wider economy, community, and society?  To claim your Application Pack, and to apply for this year’s awards, please contact Stephen Kiely at stephen@ccrmagazine.co.uk


The fi ndings of the Financial Conduct Authority (FCA) latest update show that many fi rms still have a long way to go in delivering fair treatment for vulnerable customers. The FCA says it will take action against


fi rms that do not produce the right kind of management information about vulnerable customers and keep it under review. It puts the onus on senior leaders to take responsibility to


understand the Opinion


‘Firms are still failing to capture key data’


extent


to which individual consumers may be vulnerable and ensure that they are treated fairly. Firms have been making subjective assessments of vulnerability, with no consistent way to capture the information. While this may solve the immediate issue for


the consumer, the data captured is inconsistent and results in poor management information. Firms must have consistent method


an objective to a more structured and assess and capture


consumer characteristics so that this can be stored and communicated across the business. Without


approach,


fi rms will be bound to struggle to meet the FCAs requirements on management information.


Andrew Gething Managing director, Morgan/Ash


June 2022


www.CCRMagazine.com


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