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Equifax is unveiling a new partnership with fi ntech Paylink Solutions to automate its digital aff ordability solution using Open Banking data and APIs. Paylink Solutions delivers technology across
the fi nancial services and utilities sectors. Its digital aff ordability application is used by some of the UK’s most well-known banks and building societies and assist thousands of customers every day. Paylink Solutions will allow businesses to
understand customers’ aff ordability quickly and accurately to not only provide them with a suitable repayment solution, but also refer them for free debt advice if required. Plus, for lenders, this will ensure they are lending responsibly and protecting vulnerable customers from taking out unaff ordable credit. Equifax estimates the percentage of
fi nancially vulnerable people in the UK has almost doubled from 2.7% to 4.4% since 2020. During the pandemic, there was also a signifi cant increase in the number of people setting up online accounts, with around 15% more people accessing Open Banking on their mobile device. Andy Sacre, Product Director, Equifax UK,
said: “After two years of severe disruption to our social and professional lives, 2022 is fast becoming a year we will remember for the extreme fi nancial challenges faced by families up and down the country. At a time like this, Open Banking is coming into its own, helping credit providers, utility companies and telcos
Sensée service delivery manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact Centre Manager of the Year’ category of the 2022 UK National Contact Centre Awards (UKNCC Awards). ‘Outsourced Contact Centre Manager
of the Year’ recognises Managers that have demonstrated key leadership skills in the last 12 months which had an impact on their team, team performance, or the relationship with their client. At the event, Sensée team manager Emma Gunner was also recognised as a
Jo Hodge and Simon Hunter
fi nalist in the ‘Rising Star in a Large Contact Centre’ category. Simon Hunter, CCO, Sensée, said: “Huge congratulations to Jo. She is an
awesome and very hard working leader and all my Sensée colleagues are delighted with her success. Very well deserved! I would also like to congratulate the CCMA for putting on such a wonderful event, and all the winners and fi nalists for their achievements and amazing stories.”
to gain a nuanced understanding of how much struggling customers really can aff ord to repay.”
One of the UK’s fastest-growing fi nancial co-operatives has partnered with Engage, the community banking-as-a-service division of Contis-Solaris, to launch its own branded credit union debit card and current account. The new account from Clockwise Credit Union, the not-for-profi t co-operative, will expand the range of banking and payment services off ered to their 20,000-plus members, many of whom are excluded from, or under-
PayPlan, has launched a new partnership with the National Bereavement Service (NBS) to provide practical, emotional and fi nancial support to those who have experienced the death of someone close to them. Through its new partnership, PayPlan clients dealing with
grief or bereavement will have access to a dedicated NBS bereavement helpline where they will receive free practical advice and emotional support from NBS’ professional and highly experienced team. The NBS provides vital support for people in the UK
served by, the traditional fi nancial services industry. The launch transforms Clockwise into a one-stop-shop for banking services for people in Coventry, Warwickshire, Leicestershire, Rutland and Northamptonshire, adding to its existing saving and loan products. Clockwise Credit Union chief executive
Teresa Manning said: “We pride ourselves on being one of the UK’s most progressive fi nancial co-operatives, as evidenced by the expansion of our partnership with Engage – another organisation that is committed to making the fi nancial services sector fairer for all. The partnership means we can provide members with a modern, cost-eff ective card and account, allowing us to compete eff ectively with major banking brands.”
Rachel Duff ey
following the death of a loved one – at a time when your fi nancial situation can cause additional emotional strain. Rachel Duff ey, CEO of PayPlan, said: “We recognise the vital role the NBS plays
in off ering support for those who have experienced the death of loved ones and we’re really proud to be able to support those who fi nd themselves in fi nancial diffi culty. “We understand the toll debts can have on mental health and wellbeing, and
know those dealing with bereavement need advice at a time and in a way that is convenient to day-to-day responsibilities.”
June 2022
www.CCRMagazine.com
The Payment Systems Regulator (PSR) has set out its plans showing how it proposes to carry out two market reviews focusing on card fees. One looks at scheme and processing fees, and the other at cross-border interchange fees.
Natalie Timan, Head of Strategy at PSR, said: “Cards are the most popular way for consumers to make a payment. To accept card payments, merchants must pay certain fees which can ultimately impact the cost we all pay for goods and services. “We want to understand whether card
payments are working well and to make sure that merchants, and ultimately consumers, get a good deal.”
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