FOOD & BEVERAGE
consumables customer base, only serves to fortify Zebra’s strong global infrastructure. “Across this partnership, we are replicating our industry- leading processes that are proven to be successful. Delivering a seamless experience at every customer touchpoint,” adds Gemma. Repairs, guidance, troubleshooting, and design support all fall within the support contracts that each manufacturer has in place. Zebra champions have been fully trained within the Nottingham- based service and tech support teams enabling Clearmark to mirror the service levels they are renowned for delivering.
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The ability to access CLARiSOFT drag and drop label design software and CLARiNET networking software (used across the ICE product range), via the Zebra printer and customer’s IT infrastructure enables food and drink operatives to react instantly to any changes required. “The simplicity and compatibility of CLARiSUITE™ reduce operative errors. Additionally, the integrated coding software links ICE, Zebra and native printers in real-time to standardise factory processes and synchronise up to 99 printers to enhance traceability,” highlights Gemma. With an 80 per cent remote first-time fix rate, Clearmark has extended its free online tech support to all Zebra desktop print customers.
Aligned to the company’s pride and passion values, no request is off-limits. The support team can assist with label design and upload to a customer’s server. So should there be a major IT issue, the Clearmark team can create labels remotely using CLARiSUITE and with CLARiSOFT/Net the job can be added to the Zebra via RS232 or network TCP/IP to deliver whatever support is needed to switch to offline Zebra printers and keep production flowing. For customers without the CLARiSUITE™ software, jobs can be created using Zebra’s own design software and a USB can be used to add jobs to the printer. Every call request is documented, followed up and closed.
According to experts at the International Society of Automation, every factory loses at least five per cent of its productivity as a result of downtime. Some as much as 20 per cent. Charlotte concludes: “Downtime is one of the biggest challenges facing food and beverage manufacturers and there are many cost and productivity implications. Being able to switch between an ICE online and Zebra offline printer provides a critical and economical safeguard to maintain labelling continuity.”
Clearmark
https://www.clearmark.uk
FACTORY&HANDLINGSOLUTIONS | APRIL 2022 13
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