COMMENT Can’t we all just get along?
No 5,830 - 9 February 2018
www.diyweek.net
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© 2015 Datateam Business Media Ltd. DIY Week incorporates Decor Retailing, DIY Retail Leaders, DIY Superstore, Do-It-Yourself Retailing, Domestic Electrical Appliances, Excellence In Garden Retailing, Excellence In Woodcare Retailing, Excellence In Timber Retailing, Excellence In Tile Retailing, Garden Retail Leaders, Garden Retailing, Hardware Merchandiser, Hardware Trade Journal, Homecentre, Home Storage Retailing, The Ironmonger, Ironmongery & Hardware, Lighting, Martineau & Smith’s Monthly Circular, Mercantile Guardian, Superstore Management, Tools Retailing, and Wholesale Leaders. No part of this publication may be reproduced by any means without prior written permission from the publishers. Every effort is made to ensure the accuracy of material published in DIY Week. However, Datateam Business Media Ltd will not be liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publishers. DIY Week is registered at Stationers’ Hall. ISSN 0954-8823. DIY Week is printed on environmentally friendly paper; both text paper and cover stock are elementary chlorine free and sourced from paper suppliers with a well planned environmental policy. This issue of DIY Week includes some editorial photographs provided and paid for by suppliers. Printed by Buxton Press.
In This Issue P6 / PEOPLE NEWS
The latest movers in the industry, plus 10 minutes with Bathroom Takeaway’s new manager Neil Butterwick
“Businesses need to see themselves as co-dependent, rather than isolated
competitors” Founded in 1874 Editor, Fiona Garcia:
fgarcia@datateam.co.uk
The GCA’s annual conference last month saw a real coming together of the garden retail industry. What stood out was the willingness of the retail businesses to share ideas, information and best practises. No one eyed each other with suspicion or withheld ‘trade secrets,’ terrified a competitor might steal them. They all loved the opportunity to support and encourage one another to make changes and grow. There was a great moment when Warren Haskins stood on stage with Martin Stewart and read a written exchange between their fathers about the fact that Haskins would be opening a garden centre on the doorstep of Stewarts’ business in Ferndown. Having received a letter from Warren’s father explaining why Haskins would be making the move, Martin’s father, David Stewart, replied amicably, welcoming the family business to the area and saying that he looked forward to working together.
David didn’t view his new neighbour as a threat – or certainly didn’t let on if he did – and, instead, looked at ways the two family businesses could work together to enhance the garden offer in the area. And, this working relationship has continued over the past 40-plus years since that exchange.
Sat on a table with the team from Barton Grange Garden Centre, which has taken home the GCA’s Destination Garden Centre title six years in a row, I observed them offering plenty of advice and help to Welsh-based Tong Garden Centre. They even invited Tong to visit and see how certain things they discussed were done. I have witnessed similar comradery amongst members of groups, like Mica and Home Hardware but, on the whole, it’s not something I think we do enough of as an industry. We are all in it toggether and wouldn’t it be nice to share ideas and learn from each other with a view to doing a little bit better?
One speaker, Lesley Rochat, summed it up when she said “Businesses need to see themselves as co-dependent, rather than isolated, independent competitors”
P20 / AN
INDEPENDENT REMEMBERS
Another step back in time with our indie retailer to a memorablle 1989
P10 / CONFERENCE REPORT
The first instalment of coverage from this year’s GCA Conference & Awards
We are proud to sponsor the Rainy Day Trust
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Published by P14 / RETAILING
A look behind the scenes at Robert Dyas and why reputation is everything for the retailer and its traders
P24 / RANGE REVIEW
From rodents to Xylella Fastidiosa – a look at some of the key issues and innovative product launches in pest control
www.diyweek.net 9 FEBRUARY 2018 DIY WEEK 3
P21 / RANGE REVIEW
An exploration of what impact the growing trend for houseplants might have on the pest control sector
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