search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
RETAILING REPORT


THAT WAS THE YEAR THAT WAS


Daley Hub directors, Clive and Kerry Daley, this month give us a summary and round up of all of their instalments from this year.


January – Making decisions based on data We kicked off the year with tips for making conscious decisions based on real facts. Whilst we love decisions that come from passion and gut reaction, and you should never lose these, the majority of decisions should be deep routed from data. It is key to look beyond the surface facts and dig into the detail or you can easily be misled. This is especially important when you have had a good result as often we do not take time to study the situation. With a positive result often we move on to the next task rather than go back over the result and challenge if it could have been better. There is real value in the detail.


February – CNY: The year of the pig, a year of fortune and luck We love Chinese New Year and have a Chinese great great grandfather in our family who came to England at the turn of the century and started a laundry business in Liverpool. February brought in the ‘Year of the Pig’ a year of fortune and luck. The Chinese love to negotiate, they even seem to expect it, but don’t forget they are long term thinkers, so with any deal you should consider the long term implications, as they will. This will work to your advantage. Take the time and trouble to understand their business and their culture because if you establish a synergy between you and them you will reap the rewards. We love dealing with this successful nation.


March – Being part of a great team


It’s down to us all to make sure that we are part of a great team. Everyone in


the team needs to


take responsibility for this. This reminds us of a short story about four people named Everybody, Somebody, Anybody and Nobody.


There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought that Anybody could do it, but Nobody realised that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done!


April – People follow great leaders In April we focused on leadership, inspired unfortunately by the lack of it from the UK government at the time, so we looked at the leaders and the skills they adopted that had inspired us through our careers. They were themes such as, be visible, have a positive mood, interact and


understand your


team, mentor and speak positively and… communicate, communicate, communicate!


May – Women in business May was all about women in business. As a nation we seem to be further advanced in the equal treatment and recognition of the power of women in business, although we feel we have further improvements to make. Some of the most resilient leaders in our lifetime have been women, their ability to juggle home management, husbands, dogs, cats, kids, and still fit in time to volunteer. We have met a number of talented and successful women in business this year and have enjoyed seeing them flourish and be successful. The push to equalise pay and increase the


10 DIY WEEK 23 DECEMBER 2019


female presence on company boards is something the world needs to embrace and accelerate.


June – Time for change In June there were a number of retailers trying out new store formats, specifically B&Q’s GoodHome, the new Howdens format and the IKEA’s new small store trial. Goodhome by B&Q focuses on fast convenience, offering 6,000 products accessible for take-away within five minutes. We will be keeping an eye on this initiative to see how it progresses. Howdens’ refresh of their existing outlets


continues as they have


converted over 30 that we have tracked, and it looks like it is being


www.diyweek.net


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36