www.heatingandventilating.net
UNDERFLOOR HEATING
boilingpoint J
An infra-red image showing the comparative heat efficiency of the new product compared to the old
If the project is based on existing solid or timber deck floors an over-floor system provides an easy to fit alternative. The new boards are also larger in area and, thanks to an aluminium lining, have been shown to increase the performance by 10 per cent. They are also easy to cut and 100% waterproof.
Talking to installers
Manufacturers should be talking to installers about what they need. This can be done through an installer network. Polypipe, for example, was able to develop its new system with input from its registered installer network (RHEN). Craig Prosser from CJP Underfloor Heating, in Hampshire, carried out one of the first installations.
He said: “Overlay Plus really sped up the installation time because of the light- in-weight product. Installing the product is also easy as it is just a case of putting a bead of adhesive on the back of the board instead of around the corners and placing it all together.”
Overlay boards can be securely fitted using only adhesive – rather than fixed with screws
ohn Thompson, chief executive of the Association of Plumbing & Heating Contractors (APHC) looks at what plumbing and heating business owners can do to protect their businesses and generate customer confidence during the coronavirus pandemic. The pandemic has and continues to bring with it many challenges for plumbing and heating companies – even with the continued and gradual easing of lockdown.
It is clear that demand for new installations and larger projects is going to continue to be lower than before the pandemic due to sustained uncertainty. With fewer projects available to quote on, the market is becoming more competitive and consumers are being more selective and cautious when appointing trades people to work in their homes.
Installers and engineers need to understand what can be done to gain the confidence of customers and potential customers – and currently it’s about being a trusted and COVID-19 secure business. The Government has published guidance on creating COVID-secure working environments and this requires operational changes to be implemented. If businesses haven’t yet reviewed and implemented this guidance they need to do so. Businesses then need to be proactive in making customers aware of their COVID-secure processes and hygiene measures and not simply assume that they will pick up on their measures. It is advisable to consider informing customers about your health and safety measures through: • Creating a COVID-secure webpage on your website and referencing your COVID-secure status clearly on your website’s homepage • Inserting information regarding your company’s COVID-secure practices in the footer of your work email template
• Communicating your COVID-secure processes on social media • Developing a basic script which you or your employees can use to help verbally communicate your company’s procedures • Displaying COVID-secure stickers on company vehicles • Producing a simple flyer which can be given to prospects and customers • Including a COVID-secure reference in all adverts and promotional materials Further official government guidance on creating COVID-secure working environments can be sourced at
www.gov.uk/coronavirus. APHC has been providing members with technical support, business support, discounts, information, training and a voice since 1925. For further information regarding the benefits of APHC membership please visit www.
aphc.co.uk or contact APHC on 0121 711 5030 /
info@aphc.co.uk.
www.heatingandventilating.net
September 2020
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