PAYMENT SYSTEMS


AVA Census pinpoints key trends in vending payment systems


a record 85% penetration, with 90% of those cashless systems operating in open sites. This marks a decisive shift away from cash dependency and towards 


A


Several key trends are accelerating the development of vending payment systems: • Consumer Expectations: Today’s customers demand speed, convenience, and familiarity. Contactless cards, mobile wallets and app-based payments are now standard.


• Post-Pandemic Behaviour: Hygiene concerns and the growth of hybrid workspaces have further reinforced the preference for touchless, cash-free transactions.


ccording to the latest AVA Census, cashless vending has now reached


 centralised reporting, real-time analytics, and better stock control— critical for scaling micro-markets and smart fridges. • 3G Sunset & Tech Upgrades: With the phase-out of 3G across the UK, many operators have decided to upgrade hardware. This shift is prompting widespread adoption of future-proofed, multi- network solutions.


These developments aren’t just upgrades—they’re reshaping the way vending works:  breakdowns and valuable data insights. • End users enjoy quicker, more convenient purchases, often with loyalty or rewards integration. • Suppliers and manufacturers are under pressure to innovate and deliver solutions that are not only functional, but also scalable, sustainable and secure.


Payment systems in vending and unattended retail are evolving quickly, shaped by rising consumer expectations, the growth of contactless technology, and  A recent survey by future-ready payment solutions provider Attenda found that nearly one in four UK consumers choose unmanned retail because they trust it to be quick, convenient, and easy. This highlights how the payment experience is becoming central to customer satisfaction.  payments can offer. It’s no longer just about accepting card or mobile transactions. Modern systems must deliver a seamless, secure experience while offering real-time data and the ability to scale across locations.


Convenience drives shift in payment systems 


Attenda, explains: “What’s striking is that nearly one in four UK consumers trust vending and unmanned retail precisely because they see them as quick, convenient and easy. That trust is hard-won, and it’s built on the reliability of the payment experience. At Attenda, we’re enabling operators to meet these expectations with unattended solutions that offer not just frictionless transactions, but valuable insights and scalable infrastructure.’’ Attenda entered the unattended sector in 2023 and now processes over 36 million transactions annually. This rapid growth  are increasingly comfortable engaging with self-service retail, provided the experience is intuitive and secure.


12 | vendinginternational-online.com





opportunity to create more accessible, data- 


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